MAC Manager Global SME

Cushman & Wakefield•Santa Clara, CA

1d•Onsite

About The Position

The MAC Manager Global SME will act as SMEs for FM providing MAC support providing best practices to support weekly small/large/project moves and monthly site-to-site moves. The MAC Manager Global SME will ensure that coordinators are working closely with the Occupancy Planning and Project Development Services Teams. They will ensure that the FM (MAC support) report all tactical tasks in alignment with SLAs, and that they excel in all customer service activities.

Requirements

Act as SMEs for FM providing MAC support
Provide best practices to support weekly small/large/project moves and monthly site-to-site moves
Ensure coordinators are working closely with the Occupancy Planning and Project Development Services Teams
Ensure FM (MAC support) report all tactical tasks in alignment with SLAs
Excel in all customer service activities

Responsibilities

Provide leadership and development support to all MAC Coordinators by establishing annual goals and objectives, ensuring KPIs are met, and developing growth opportunities
Develop and maintain excellent working relationship with key business partners, vendor partners, and Site Operations Managers
Performs weekly quality control of move activity to ensure data governance
Capturing and reporting activity supporting new-hire placement
Capturing and reporting activity supporting weekly small (<9) or large (>9) group moves
Support move plan in accordance with the approved occupancy plan
Coordinate with FM team, PDS team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves
Coordinate with Project Manager to ensure work is delivered within timeframe and agreed-upon scope
Coordinate pre-move-walkthroughs to ensure spaces are ready to receive occupants
Keep track of all tasks, schedules, and budgets related to the move
Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules
Support change management as it pertains to changing workspace and work style
Drive to improve client awareness by providing trending analysis for MAC process
Ensure post-move surveys and reports on findings are issued and identify process improvements as appropriate
Evaluate and provide improvement suggestions for move processes and vendors. Identify ways to improve client relationships through the MAC process
Supports decommissioning activity according to the project plan
Act as an escalation point for the team for all FF&E questions and exception requests
Manage the vendor supporting FF&E planning related scope for small projects
Work with Architect and Project Managers to obtain furniture plans and furniture lists for large projects and review them for compliance with the workplace model
Support the FF&E procurement scope for projects by evaluating furniture designs to ensure compliance with standards
Manage the FF&E vendor to create FF&E disposition programs to maximize reuse, donation, recycling, and avoidance of disposal and waste (i.e use of landfills) and maintain lists of available products