M365 / Web Communications Liaison

E Logic • Sacramento, CA

14h • Onsite

About The Position

E-logic is seeking an M365 / Web Communications Liaison to support the County of Sacramento's Department of Technology. This role acts as a vital bridge between the core Web Team, various County departments, project stakeholders, and end-users. The interview and work location will be at 799 G Street, Sacramento, CA 95814. The anticipated timeframe of this role will be 6 months - 1 year with possible extensions.

Requirements

• Entry-level; background or strong interest in IT Business Systems Analysis, Communications, or Technical Customer Support is highly desirable.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Familiarity with Microsoft 365 (M365) apps and SharePoint Online.
• Strong organizational skills, a customer-first mindset, problem-solving abilities, and a collaborative spirit.

Nice To Haves

• Experience or familiarity with ticketing/project management tools like Jira or IT Service Desks is a plus.
• Exposure to email marketing tools (e.g., GovDelivery) or web content management is a benefit.

Responsibilities

• Serve as the primary point of contact and liaison between the Web Team and various County departments.
• Support communication and adoption efforts for M365, SharePoint Online, intranet, web, accessibility, and digital service initiatives.
• Assist with GovDelivery email processes, including request intake, content review, departmental coordination, scheduling, and follow-up.
• Help County departments clearly understand available service offerings, technical standards, processes, timelines, and requirements.
• Coordinate seamlessly with content owners, communications staff, and business stakeholders.
• Support training communications, user adoption efforts, and the creation of FAQs, process documentation, and customer-facing materials.
• Help manage the intake, tracking, and follow-up for web and M365 requests using Jira, the Service Desk, or other internal tracking systems.
• Proactively identify recurring communication gaps or workflow bottlenecks and recommend actionable improvements.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed