Communications Liaison - Houston, TX

Zedcor Security Solutions • Houston, TX

2d • $18 - $20 • Onsite

About The Position

The Communications Liaison is the first point of contact for many of Zedcor's customers and employees. You will manage incoming communications through shared email inboxes and phone lines, coordinate requests between departments, and ensure every inquiry receives timely attention and follow-up. This is an ideal opportunity for someone who is highly organized, customer-focused, detail-oriented, and thrives in a fast-paced environment.

Requirements

• Exceptional written and verbal communication skills.
• Strong customer service and relationship-building abilities.
• Excellent organization and time management skills.
• Ability to multitask and manage competing priorities.
• Strong attention to detail and follow-through.
• Professional and positive attitude.
• Comfortable working with multiple software platforms and systems.
• Proficient with Microsoft Office applications.

Nice To Haves

• Previous experience in customer service, dispatch, service coordination, call center operations, administrative support, or a similar role is preferred.

Responsibilities

• Monitor and manage incoming communications through shared email inboxes and phone systems.
• Respond to customer and employee inquiries in a professional and timely manner.
• Route requests to the appropriate departments, including Operations, Monitoring, Investigations, Sales, Billing, Technical Support, and other internal teams.
• Track requests from receipt through completion and ensure follow-up occurs as required.
• Escalate urgent matters to the appropriate teams.
• Maintain accurate records and documentation of customer and internal requests.
• Provide status updates and communicate progress to customers and internal stakeholders.
• Ensure service standards are met and no request falls through the cracks.
• Identify recurring issues and opportunities for process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed