LVN (Specialty Phone Triage) - Remote Opportunity

Austin Regional Clinic: ARC•Austin, TX

4d•Hybrid

About The Position

Under general supervision, the LVN provides routine nursing care by telephone within the limits of nursing knowledge, education, licensure, experience, and applicable ethical and legal standards. The role supports the organization’s mission and philosophy while maintaining compliance and confidentiality. The position begins with training and orientation at the administrative facility; work-from-home opportunities may be available after approximately 90 days. The employee must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, Texas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
Graduation from an accredited school of vocational nursing.
Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas, maintained throughout employment.
Ability to use computer software and associated programs to triage and send reports to appropriate agencies or clinics.
Ability to use nursing judgment alongside computer software to determine appropriate dispositions and care advice.
Ability to respond appropriately to emergency situations and apply nursing principles, practices, and techniques.
Ability to exercise initiative and judgment in selecting proper treatment.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities and multiple nursing activities with frequent interruptions in a fast-paced environment.
Ability to listen, adapt responses to others’ needs, collaborate with team members, and work in a team environment.
Ability to communicate factual information, understand and apply instructions and guidelines, organize thoughts into understandable terminology, and use common sense in performing job duties.
Knowledge and skill in quality nursing practices and duties within the scope of the role.
Strong organizational, efficiency, customer service, interpersonal, problem-solving, and attention-to-detail skills.
Ability to perform job duties professionally at all times.
Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, Texas.

Nice To Haves

Previous experience in an ambulatory or acute care setting.
Two or more years of clinical experience within the last five years.
Experience in the related specialty.
Telephone triage experience.
Previous experience in an ambulatory, hospital, or home health setting.
Bilingual proficiency in English and Spanish.

Responsibilities

Assess and prioritize medical needs by telephone and direct patients to appropriate care.
Guide patients and callers in evaluating normal and abnormal symptoms, treatment effectiveness, and when to call back.
Document symptoms, complaints, nursing assessments, advice, patient or caller responses, care rendered, provider orders, and contacts with patients or other healthcare providers accurately and completely.
Follow policies, procedures, and protocols to support consistent departmental practices, effective operations, improved health outcomes, and access to appropriate care.
Collect data, make assessments, develop working diagnoses, and determine interventions and dispositions according to guidelines.
Demonstrate best practices and quality care.
Assess the physical, social, and emotional needs of patients and families.
Teach and counsel patients and families about health assessment and care, disease prevention, and health maintenance.
Perform patient follow-up, including laboratory and diagnostic results, appointments, referrals, medications, and callbacks.
Assist with ordering or reordering prescriptions according to company protocols.
Adhere to company policies, including OSHA, HIPAA, compliance, and the Code of Conduct.
Maintain regular and dependable attendance and follow company core competencies.
Work holiday shifts as required by company policy.
Participate in the orientation of new employees.
Perform other duties as assigned.