LVN (Specialty Phone Triage) - Remote Opportunity

External Brand•Austin, TX

3d•Remote

About The Position

Under general supervision, the LVN provides routine nursing care by telephone within the limits of nursing knowledge, education, licensure, experience, and applicable ethical and legal standards. The role maintains compliance and confidentiality while promoting the organization’s mission and philosophy. The position begins with training and orientation at the Administrative facility; work-from-home opportunities are available after approximately 90 days. The employee must reside in Texas, attend on-site training, and be willing to attend occasional in-person department meetings in Austin, Texas.

Requirements

High school diploma or equivalent.
Graduation from an accredited school of vocational nursing.
Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas, maintained during employment.
Ability to use computer software and associated programs to triage and send reports to appropriate agencies or clinics.
Ability to use nursing judgment alongside computer software to determine appropriate dispositions and care advice.
Ability to respond appropriately to emergency situations and apply nursing principles, practices, and techniques.
Ability to exercise initiative and judgment in selecting proper treatment.
Ability to engage others, listen, and adapt responses to meet their needs.
Ability to align actions with team members working toward common goals.
Excellent computer and keyboarding skills, including familiarity with Windows.
Excellent verbal and written communication skills.
Ability to manage competing priorities and multiple nursing activities in a fast-paced environment with frequent interruptions.
Professional conduct, attention to detail, organization, efficiency, customer service, interpersonal, and problem-solving skills.
Ability to work in a team environment and understand, recall, and communicate factual information and instructions.
Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, Texas.

Nice To Haves

Previous experience in an ambulatory or acute care setting.
Two or more years of clinical experience within the last five years.
Experience in the related specialty.
Telephone triage experience.
Previous experience in an ambulatory, hospital, or home health setting.
Bilingual proficiency in English and Spanish.

Responsibilities

Assess and prioritize medical needs by telephone and direct patients to appropriate and necessary care.
Guide patient evaluation by explaining how to assess normal and abnormal symptoms, treatment effectiveness, and when to call back.
Collect data, make assessments, develop a working diagnosis, and determine interventions and disposition according to guidelines.
Document symptoms and complaints, nursing assessments, advice, patient or caller responses, care rendered, provider orders, and contacts with patients and other healthcare providers accurately and completely.
Follow policies, procedures, and protocols to promote consistency, departmental effectiveness, improved health outcomes, and access to appropriate care.
Demonstrate best practices and quality care.
Assess the physical, social, and emotional needs of patients and families.
Teach and counsel patients and families about health assessment and care, disease prevention, and health maintenance.
Perform patient follow-up, including laboratory results and diagnostics, appointments, referrals, medications, and callbacks.
Assist with ordering and reordering prescriptions within company protocol guidelines.
Adhere to company policies, including OSHA, HIPAA, compliance, and Code of Conduct requirements.
Maintain regular and dependable attendance and work required holiday shifts according to company policy.
Follow the company’s core competencies.
Participate in the orientation of new employees.
Perform other duties as assigned.