LVN/RN Triage Facilitator

Austin Health Partners • Round Rock, TX

2h

About The Position

The LVN/RN Triage Facilitator provides telephone triage and administrative support while delivering excellent customer service to patients. The position is classified as non-exempt and reports to the Triage Supervisor.

Core hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., though hours may vary by location. Some evening or weekend work may be required depending on location. Staff are required to wear a surgical mask if requested by a patient; patients are strongly encouraged to wear masks when experiencing acute respiratory symptoms or a fever. Duties and responsibilities may change and are not limited to those listed.

Requirements

• High school diploma or equivalent.
• Basic computer skills.
• Exceptional written and oral communication skills.
• LVN or RN license.

Nice To Haves

• Two or more years of healthcare experience.
• Knowledge of EMR software.
• Advanced knowledge of billing, records, and referrals processes.
• Advanced knowledge of EMR.

Responsibilities

• Assess patient needs and concerns through phone, portal, or email communication and schedule appointments as needed.
• Follow Barton Schmidt Protocols.
• Communicate with a PCP or NP regarding care or follow-up instructions.
• Document all communication and advice provided to patients in their charts.
• Facilitate prescription refills and prior authorizations as needed.
• Assist with all emergent calls.
• Process ADD/ADHD paperwork.
• Maintain regular and prompt attendance at agreed-upon daily and weekly start and end times.
• Perform other duties as assigned.
• Meet the listed physical demands and work-environment requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED