LVN Clinical Team Lead - Central Pearland

Memorial Hermann Health System

13d

About The Position

Memorial Hermann is seeking a licensed LVN with at least five years of clinical experience to work at its patient services desk at Central Pearland. The role assists management with departmental operations and serves as the on-site clinical coordinator, providing guidance to the care team and overseeing clinical workflow to support quality care and patient satisfaction. Patient care is provided under physician direction and within the scope of the employee’s license or certification. The position includes quality review and process improvement, registration and data-integrity oversight, monitoring and correcting reports and accounts, resolving or escalating patient and operational issues, staff scheduling, training, education, coaching, and mentoring. The role also performs administrative and patient-access functions in accordance with applicable standards and organizational policies. The schedule is primarily predetermined, though occasional evening or weekend work may be needed based on patient care needs. Floating to other clinic practices is expected as needed.

Requirements

High school diploma or GED.
Graduate of an accredited School of Vocational Nursing Program, or graduation from a Medical Assistant program.
Eligible for certification by AMT, AAMA, NHA, or NAHP, as applicable to the Medical Assistant pathway.
One of the listed credentials: RMA, CMA, CCMA, or NRCMA within 12 months of hire; or a current State of Texas license or permit to practice vocational nursing (LVN) and current American Heart Association BLS/CPR certification, or obtain BLS/CPR within 30 days of hire.
Maintain required credentials.
Five years of clinical experience.
Demonstrated ability to communicate well and establish and maintain positive working relationships with employees, physicians, patients, families, and the public.
Working knowledge of ICD-9/10 and CPT coding and insurance procedures.
Ability to work a primarily predetermined schedule, with occasional evening or weekend work depending on patient care needs.
Ability and willingness to float to other clinic practices as needed.

Responsibilities

Act as the on-site clinical coordinator, providing guidance and direction to the care team.
Oversee clinical workflow to support quality care and optimal patient satisfaction.
Resolve minor patient scheduling, insurance, and satisfaction complaints, escalating issues as necessary.
Complete quality reviews and monitor for process-improvement opportunities.
Participate in departmental educational activities and may serve as a clinical super user for the EMR.
Maintain knowledge of processes and systems by attending update meetings and reviewing training; represent the department in meetings as needed.
Interact with staff at all levels to resolve issues.
Monitor assigned reports for data integrity, research and correct accounts, and help protect the facility’s financial integrity by ensuring accuracy of staff functions.
Participate in preparing and presenting department staff meetings, education, and in-services.
Communicate professionally with Patient Access customers, including physicians, care management, ancillary departments, nursing units, and physicians’ office staff.
Cross-train in patient access tasks, including taking messages and appropriately assisting providers with return calls to patients and pharmacies.
Provide direct patient care within the scope of certification or licensure as required.
Support HR processes, including coaching and mentoring staff.
Participate appropriately in disasters, fire drills, fires, and other emergencies; comply with and promote safety and emergency procedures.
Use equipment and reference materials carefully; perform routine cleaning and preventative maintenance, and keep work areas clean, safe, and organized.
Ensure safe care for patients, staff, and visitors and adhere to organizational policies, procedures, and standards, including time, supply, productivity, and service-quality requirements.
Meet mandatory and continuing education and skills-competency requirements; support department goals and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann’s service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.