LVN Clinic Supervisor - East Compton Clinic

MLK Community Healthcare•Compton, CA

About The Position

Reporting to the Site Administrator, Ambulatory Services of MLK Community Healthcare, the Ambulatory Clinical Supervisor manages clinical operations for assigned outpatient clinic(s) and ambulatory services, which may involve one or more specialty disciplines or clinic sites. The supervisor provides first-line operational supervision for an assigned functional area and ensures that staff deliver high-quality, accessible, cost-effective, patient-focused care in accordance with MLK Community Healthcare standards and applicable local, state, and federal requirements. The role oversees clinical practice and quality-management standards, staff competencies, and development. It reports to the Site Administrator, with a dotted line to the Director of Nursing.

Requirements

Current Licensed Vocational Nurse license in California.
Current Basic Life Support for Providers certification from the American Heart Association.
High school diploma or equivalent GED.
At least 2 years of clinical nursing experience within the last 5 years.
At least 1 year of supervisory experience in healthcare or a similar field; 2 years of healthcare Lead experience may substitute for supervisory or management experience.
Excellent observation, verbal, and written communication skills.
Strong organizational skills and ability to work independently.
Ability to work with people from diverse backgrounds.
Computer literacy, including proficiency in Microsoft Office, Google Suite, and electronic medical records, and ability to learn new applications.
Ability to supervise and direct administrative personnel.
Ability to relate well to patients, clinicians, employees, and other professionals.
Ability to handle confidential issues with discretion.
Ability to understand practice goals and work toward them independently and collaboratively with clinician partners.
Working knowledge of managed care and current health insurance arrangements.
Fluency in Spanish and English is required.

Nice To Haves

Ambulatory outpatient clinic experience is preferred.

Responsibilities

Supervise operations and delivery of patient care services in the assigned area, ensuring care complies with applicable standards and requirements.
Build and maintain collaborative relationships with physicians and other departments, and work across disciplines to resolve patient-care issues and meet access demands.
Maintain patient-care and service-quality standards and act as a patient advocate by resolving care issues.
Conduct medication inventory; address expiring medications, and order and stock medications and supplies.
Promote clinic safety by inspecting emergency kits, assisting with medical emergencies, checking kits for expired medications and supplies, ordering replacements, and providing training on emergencies and equipment.
Recommend and evaluate processes to improve systems and patient-care outcomes across the continuum of care.
Supervise use and maintenance of equipment, supplies, and medications.
Assist the Site Administrator with developing and maintaining unit-specific staff competencies.
Supervise clinical staff and plan or adjust staffing daily to support safe patient care and efficient operations.
Coordinate nursing services, including appropriate skill mix and delegation of responsibilities for licensed and unlicensed personnel.
Supervise and monitor implementation of clinical-care policies and procedures aligned with department and organizational goals.
Measure, track, and improve internal and external customer satisfaction.
Assist with human-resource, labor-relations, employee and department safety, and risk-management issues.
Procure supplies and other materials needed at the clinic site.
Ensure clinic logs are accurate and timely, including logs for portable oxygen cylinder PSI levels, AEDs, medication temperatures, expired medications, room temperatures, and point-of-care equipment controls.
Assist in resolving administrative and operational issues, including clinic property, computer systems, and installed software applications.
Participate in management or leadership meetings as directed or requested.
Ensure compliance with regulations and standards, and serve as a liaison between the site and external agencies.
Assist leadership in developing clinic strategic plans and objectives based on patient needs.
Maintain strict confidentiality.
Evaluate employee performance and recommend merit increases, promotions, and disciplinary actions.
Resolve administrative and clinical problems and ensure staff are trained and comply with government and other regulatory requirements.
Perform other duties as assigned.