Luxury Service Manager

Asbury Automotive Group•Sandy Springs, GA

1d•Onsite

About The Position

The primary responsibility of the Service Manager is to oversee the service department and drive operational success. This includes managing technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers. The role involves managing employee schedules and pay plans, forecasting and achieving departmental goals, and collaborating with other managers to ensure efficient operations. The Service Manager is also responsible for preparing and administering the annual operating budget, maintaining customer pay gross profit growth, ensuring technician proficiency, recruiting technicians through partnerships with technical schools, and handling customer complaints effectively. Additionally, the role requires motivating, training, and developing employees, communicating effectively with customers, and upholding the company's values of quality and integrity. Providing a safe work environment is also a key responsibility.

Requirements

Strong customer service skills are a must.
Must be able to manage a team, motivate and develop.
Experience with CDK or other automotive software required.
Strong technical aptitude is required.
Proven track record to grow the fixed operation business through excellent CSI, advertising, managing utilization and proficiency of the shop.
Must have 3+ years as an automotive Service Writer/Service Assistant Manager.
Previous automotive Service Management experience is required.
Must be able to manage in a fast paced work environment.
Must be able to pass pre-employment screens (background & drug test).

Responsibilities

Oversee the service department and drive operational success.
Manage technicians, service advisors, service call center, lot attendants, detailers, and shuttle drivers.
Manage employee schedules and pay plans.
Forecast goals and objectives for the department and strive to meet them.
Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.
Work with shop foreman to ensure customers vehicles are serviced properly and in a timely manner.
Attend manager meetings and conduct service department meetings.
Prepare and administer an annual operating budget for the service department.
Maintain specified service customer pay gross profit growth.
Maintain technician proficiency as specified by company standards.
Partner with technical schools to recruit technicians.
Partner with OEM and other third party vendors.
Handle and resolve customer complaints.
Motivate, train, develop and reward employees.
Communicate with customers about maintenance and service work needed effectively.
Continue to maintain company's value, quality, and integrity.
Provide and maintain a safe work place and environment for employees and customers.
Other duties to be determined by management.

Benefits

Weekly pay
Paid holidays
Paid time off
Paid training
Stock Awards (select management and front-line team members eligible)
Medical insurance
Vision insurance
Dental insurance
Accident insurance
Critical illness insurance
Hospital indemnity plans
Up to 12 weeks paid pregnancy leave (disability leave)
Paid Parental Leave
Health savings accounts
Flex spending accounts (tax-free)
Short-term disability plans
Long-term disability plans
Life Insurance (Whole Life and Term)
401k with company match
Pet Insurance
Digital career path tool to assist with career development
Continuous training through company's Internal Learning Management System
Professional growth and development opportunities
Technician Student loan relief resources
Employee assistance program
Employee discounts on parts and service repairs
Scholarship awards
Opportunities to join our community service initiatives, which includes paid volunteer hours
Employee referral program with bonus opportunities