Luxury Retail Customer Service

EZCORP • Las Vegas, NV

2d • Onsite

About The Position

Max Pawn Luxury is seeking passionate Sales Professionals to join their team. This role offers a career path with development opportunities in a fun, fast-paced environment. The company is a leading provider of luxury pawn loans and is committed to customer service and team member growth. They offer a structured career path starting with a 5-week paid training program, leading to opportunities for promotion to Pawnbroker, Lead Pawnbroker (Shift Manager), and Store Manager. Max Pawn Luxury is a subsidiary of EZCORP.

Requirements

• High school diploma or GED
• Minimum 1 year of customer service experience, cashier, or retail experience
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Self-motivated with a positive and outgoing personality
• Strong work ethic

Nice To Haves

• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics
• Sales background
• Bilingual

Responsibilities

• Interact with customers daily, assisting with sales and negotiating pawn agreements for items like jewelry and luxury merchandise.
• Provide a friendly, courteous, and respectful environment for customers.
• Process sales, loans, and extensions.
• Perform opening and closing store procedures.
• Greet customers in person and on the phone.
• Handle customer interactions professionally.

Benefits

• Free Health Insurance (Team Member only medical insurance when selecting UnitedHealthcare Choice Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential (Paid on Store and Individual Performance)
• Comprehensive Health Insurance Package
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount
• 5-week paid training program with $.50 raise and promotion upon completion
• Pawnbroker Certification Program with an additional $1/hour
• Opportunity to promote to Lead Pawnbroker (Shift Manager)
• Opportunity to apply for Store Manager in Training position with a 12-week training program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED