Luxury sales Manager

Nextten Stauer•Burnsville, MN

5d•Onsite

About The Position

The Luxury Sales Manager leads and develops a team of Outbound (OB) sales representatives, driving revenue performance, coaching quality, and team engagement within Stauer's Luxury Sales Division. Before assuming direct management responsibility, the incumbent completes a full onboarding as a working sales representative, learning both the Inbound (IB) and Outbound (OB) sides of the business from the phones up. This working onboarding period is a required and non-negotiable component of the role, ensuring every manager leads with firsthand product knowledge, process fluency, and credibility on the sales floor.

Requirements

Prior sales leadership/management experience preferred; strong individual sales performers ready to step into leadership are also encouraged to apply
Willingness and ability to complete the full working onboarding described above before managing a team
Strong verbal and written communication skills, with the ability to deliver direct, constructive coaching
Comfortable working with performance dashboards, KPI scorecards, and sales metrics
Ability to work in-office in Burnsville, MN

Nice To Haves

Experience in call center, luxury goods, jewelry, watches, or high-consideration retail sales preferred

Responsibilities

Complete Stauer's Luxury Sales Academy training, including product knowledge, call scripts, and the BD Concierge sales process (Intro → Discovery → Transition → Soft Pitch → Soft Close → Overcome Objections → Follow Up)
Work as an active Outbound sales representative, carrying an individual book of business and being evaluated against standard rep-level KPIs (dials, contacts, talk time, close rate, AOV, sales mix)
Complete a rotation handling Inbound (IB) calls to understand how IB and OB motions complement one another
Demonstrate consistent performance against new-hire ramp benchmarks before transitioning into a management role
Manage, coach, and develop a team of Outbound sales representatives to meet individual and department revenue goals
Conduct regular one-on-one coaching sessions using KPI scorecards covering dials, contacts, talk time, close rate, net AOV, and sales mix
Own daily and weekly performance tracking, leaderboards, and pacing updates against team targets
Reinforce sales process, product knowledge, and objection handling on the floor in real time
Support recruiting, interviewing, and onboarding of new representatives
Identify performance gaps early and manage the appropriate response, from informal coaching plans through formal performance management
Partner with peer managers and the VP, Luxury Sales on team strategy, incentive programs, and department initiatives
Maintain accurate records of coaching, performance reviews, and team metrics