Luxury Retail Keyholder
About The Position
FASHIONPHILE is revolutionizing the ultra-luxury fashion experience by creating a sustainable alternative that extends the product lifecycle and makes luxury items more accessible. As they aim to become the world's most sought-after brand in luxury re-commerce, they emphasize the importance of their team members and value diversity in people, perspectives, and products. This role operates the Lehi Salon location, ensuring store productivity and profitability by independently meeting goals and utilizing market information to create strategies that positively impact showroom results. The Keyholder leads by example, setting the store's tone and providing feedback to improve efficiency, productivity, and profitability, all while exceeding Fashionphile ONE service expectations.
Requirements
- Minimum of 3 years working in a fast-paced retail or customer service environment.
- Excellent client service and communication skills.
- Comfortable with a flexible work schedule to meet the needs of the business.
- Tech-savvy with the ability to work with multiple tech devices, Google Drive, and Apple products.
- Working with luxury handbags, accessories, or fine jewelry and watches.
Nice To Haves
- Knowledge of Salesforce is a plus.
- 1 year of leadership experience in a professional environment is preferred.
Responsibilities
- Creating and upholding a best-in-class luxury experience for procuring goods from clients and assisting them with purchasing items.
- Achieving sales goals, conversion expectations, circularity, KPIs, and all service responsibilities.
- Supporting sales floor coverage and any other customer service duties that may arise.
- Clienteling and outreach responsibilities, including follow-through on assigned targeted outreach data lists (BOPS, SF Scheduler, Online Geo targeted list).
- Building personal repeat business through client books, outreach, and customer retention.
- Supporting visual merchandising, upholding store cleanliness standards, handling returns, order pick-ups, and selling.
- Opening and closing the store, managing all cash handling functions, and ordering supplies.
Benefits
- Medical, Dental and Vision Coverage
- FSA options for Medical, Dependent Care & Commuter Benefits
- Paid time off, Paid Sick Time, and Paid Holidays
- 401(k) with generous match program
- Free Life Insurance and AD&D
- Long-Term Disability Insurance
- Employee Discount
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
