Remote | Luxury Retail & Clienteling Specialist — $75–$155/hour

24-Mag•New York, NY

2d•Remote

About The Position

We are sharing a specialised part-time consulting opportunity for retail and clienteling professionals with experience in luxury goods, customer relationship management, client-facing sales, and structured review of commercial documents. This role supports remote evaluation projects focused on reviewing domain-specific materials for quality, accuracy, relevance, and practical alignment with real-world retail and clienteling practices. Selected professionals will apply their industry experience to assess documents, identify gaps, and provide clear written feedback using established evaluation guidelines.

Requirements

At least 2 years of professional experience in retail, luxury goods, clienteling, customer-facing sales, or a related field
Experience building and managing long-term customer relationships
Strong understanding of retail service standards, customer engagement, and commercial performance
Excellent document-analysis and review skills
Strong written communication and analytical judgment
High attention to detail and the ability to follow structured guidelines
Professional proficiency in Excel, PowerPoint, and Word
Current residence in the United States, Canada, the United Kingdom, or Europe
A bachelor's degree is required
Strong proficiency in Excel, PowerPoint, and Word is expected

Nice To Haves

Experience in luxury fashion, jewellery, beauty, automotive, hospitality, or premium consumer goods
Background in personal shopping, private client services, account management, or high-value sales
Familiarity with clienteling platforms, CRM systems, and customer segmentation
Experience reviewing sales reports, customer strategies, presentations, or operational documentation
Knowledge of customer retention, loyalty, outreach, and appointment-based selling
Previous involvement in structured evaluation, quality assurance, research, or AI-related projects
Experience working across international retail markets or global luxury brands
A degree in business, retail management, marketing, fashion, communications, hospitality, or a related discipline is relevant
Professional training in luxury retail, customer experience, sales, or client relationship management may be valuable
Equivalent specialist experience in premium retail or client-facing commercial environments may strengthen an application

Responsibilities

Review materials related to retail operations, luxury sales, customer engagement, and clienteling
Assess documents for accuracy, relevance, completeness, and practical usefulness
Identify unclear recommendations, unsupported assumptions, and missing commercial considerations
Evaluate whether materials reflect realistic retail and customer-facing workflows
Assess content involving personalised service, customer relationship development, and high-value client engagement
Review recommendations related to customer retention, follow-up, outreach, and relationship management
Evaluate whether proposed approaches align with premium and luxury-service expectations
Apply practical judgment from client-facing retail and sales environments
Provide clear written evaluations explaining the strengths and weaknesses of reviewed materials
Follow defined rubrics, instructions, and quality standards consistently
Recommend specific improvements to structure, accuracy, and commercial relevance
Maintain strong attention to detail across repeated review assignments
Review spreadsheets, presentations, reports, and written materials using Excel, PowerPoint, and Word
Assess whether data, conclusions, and recommendations are presented clearly
Identify inconsistencies across documents, calculations, or supporting information
Organise feedback in a concise and professionally structured format