Remote | Customer Support & Success Specialist — $75–$155/hour

24-Mag•New York, NY

2d•Remote

About The Position

We are sharing a specialised part-time consulting opportunity for customer support and customer success professionals with experience in service delivery, client relationship management, support operations, and structured review of customer-facing business documents. This role supports remote evaluation projects focused on reviewing domain-specific materials for quality, accuracy, relevance, and alignment with real-world customer support and success practices. Selected professionals will assess documents, identify operational gaps, and provide clear written feedback using established evaluation guidelines.

Requirements

At least 2 years of professional experience in customer support, customer success, service delivery, account management, or a related field
Experience supporting customers across onboarding, issue resolution, retention, or ongoing relationship management
Strong understanding of customer service standards, support workflows, and success operations
Excellent document-analysis and review skills
Strong written communication and analytical judgment
High attention to detail and the ability to follow structured guidelines
Professional proficiency in Excel, PowerPoint, and Word
Current residence in the United States, Canada, the United Kingdom, or Europe
A bachelor's degree is required
Strong proficiency in Excel, PowerPoint, and Word is expected

Nice To Haves

A degree in business, communications, customer experience, marketing, operations, psychology, or a related discipline is relevant
Professional training in customer success, service management, account management, or support operations may be valuable
Equivalent specialist experience in customer-facing commercial environments may strengthen an application
Experience in SaaS, technology, financial services, e-commerce, telecommunications, or professional services
Background in customer onboarding, adoption, retention, renewals, or escalation management
Familiarity with CRM, helpdesk, ticketing, and customer success platforms
Experience reviewing service reports, customer-health data, support documentation, or operational playbooks
Knowledge of customer satisfaction, service-level metrics, churn reduction, and account growth
Previous involvement in structured evaluation, quality assurance, research, or AI-related projects
Experience working with international customers or distributed service teams

Responsibilities

Review materials related to customer support, service delivery, onboarding, retention, and account management
Assess documents for accuracy, completeness, relevance, and practical usefulness
Identify unclear recommendations, unsupported assumptions, and missing customer considerations
Evaluate whether materials reflect realistic support and success workflows
Assess content involving customer communication, issue resolution, escalation, and relationship management
Review recommendations related to onboarding, adoption, retention, renewals, and customer satisfaction
Evaluate whether proposed approaches align with professional service standards and customer expectations
Apply practical judgment from customer-facing support and success environments
Provide clear written evaluations explaining the strengths and weaknesses of reviewed materials
Follow defined rubrics, instructions, and quality standards consistently
Recommend specific improvements to structure, accuracy, clarity, and operational relevance
Maintain strong attention to detail across repeated review assignments
Review spreadsheets, presentations, reports, and written materials using Excel, PowerPoint, and Word
Assess whether customer data, conclusions, and recommendations are presented clearly
Identify inconsistencies across documents, calculations, service metrics, or supporting information
Organise feedback in a concise and professionally structured format