Customer Success Specialist (Remote)

American Express Global Business Travel

2d • $60,200 - $111,800 • Remote

About The Position

The Customer Success Specialist position is responsible for the on-going management and growth of a portfolio with annual air volume up to $900k. The candidate will lead innovative account management strategies while focusing on increasing profitability and deepening client relationships within the defined portfolio.

Requirements

• 3-5 years’ working in a travel industry.
• Must be able to identify client needs and come up with innovative solutions
• Must have strong understanding of the external market and in-depth knowledge of the power of the GBT value proposition.
• Must be able to identify and understand client needs, motivations and "hot" buttons in order to develop focused solutions.
• Proven success in consultative selling is required, in addition to demonstrating success in increasing client profitability.
• High motivation for success and performance required.
• Proven innovative problem-solving and strong decision making skills required.
• Ability to maintain active workload by excellent prioritization and planning skills.
• Strong negotiation skills, including the ability to handle objections and achieve mutually beneficial solutions.
• Demonstrate ability to quickly learn, understand and articulate key product and value services in a variety of contexts.

Responsibilities

• Responsible for growing client revenue through a combination of exceptional relationship management and consultative skills.
• Drive growth and develop innovative client focused solutions.
• Increasing profitability by proactively identifying delivering solutions that continue to add value and expand GBT's web of influence.
• Lead sales efforts to deliver multiple revenue streams and further penetrate accounts with a focus on driving transactions, premium revenue and supplier revenue
• Developing an in-depth understanding of key business drivers, organizational culture and the competitive position of their assigned clients.
• Research the marketplace and competitive products and services to highlight the value that distinguishes GBT products, leverages MI, benchmarking and technology as critical value drivers.
• Create pricing strategies while contributing to the on-going client P & L management.
• Leading client business planning and client business reviews sessions with alignment of client needs and insights to our offering.
• Enhancing the GBT's value proposition thorough policy consultation, researching white paper needs, and technology road mapping​

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform
• leadership courses
• new job openings available to internal candidates first
• global INclusion Groups

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed