Luxury Jewelry Consultant

Nemacolin•Wharton Township, PA

8d•Onsite

About The Position

As a Luxury Jewelry Consultant at Nemacolin, you will serve as a trusted advisor and brand ambassador for the resort, welcoming guests and members into an elevated jewelry environment where exceptional service, product expertise, and genuine connection come together. Through thoughtful conversation and a sophisticated understanding of fine jewelry, you anticipate preferences, uncover meaningful occasions, and guide guests toward pieces that are personal, memorable, and uniquely suited to their needs. Whether assisting with a special gift, selecting a statement piece, or helping a guest discover a timeless keepsake, you create an experience that feels curated, discreet, and effortless. Your refined presence, attention to detail, and commitment to exceptional service ensure every jewelry interaction reflects the elevated standards of a luxury resort and leaves a lasting impression.

Requirements

1–3 years of experience in luxury retail, fine jewelry, high-end hospitality, or a comparable client-facing environment
Strong sales instincts with the ability to achieve goals while maintaining a consultative, relationship-focused approach
Excellent verbal communication and interpersonal skills
The ability to confidently discuss products and translate technical or design details into engaging stories for guests
Exceptional attention to detail and a high degree of accuracy when handling merchandise and transactions
Impeccable personal presentation and professional presence
A natural ability to establish trust and build lasting client relationships
Strong discretion and sound judgment when working with high-value merchandise and guest information
Comfort working independently while contributing to a collaborative retail team
Flexibility to work evenings, weekends, holidays, and varying schedules based on resort and guest needs
High school diploma or equivalent required
Ability to perform the physical demands of the position, including standing for extended periods and safely handling merchandise
Ability to maintain a polished and professional appearance consistent with luxury resort standards

Nice To Haves

Previous experience selling fine jewelry, watches, luxury accessories, or other high-value merchandise preferred
Jewelry, gemology, or luxury brand education is a plus
Experience with POS systems and clientele or customer relationship management systems preferred

Responsibilities

Warm, personalized, and anticipatory service for resort guests and members
Genuine client relationships built on trust, discretion, and a thorough understanding of individual preferences
Expert guidance and thoughtful recommendations based on jewelry style, materials, designers, craftsmanship, occasion, and budget
Compelling storytelling that brings jewelry collections, designers, gemstones, materials, and brand heritage to life
An engaging shopping experience that balances sales performance with authentic hospitality
Accurate and discreet execution of sales transactions, including POS operation, payment processing, and client information management
Exceptional care and attention when handling high-value merchandise and delicate jewelry pieces
Thoughtful assistance with special orders, gift services, custom requests, and other personalized guest needs
Impeccable presentation of jewelry displays, showcases, merchandise, and the overall retail environment
Consistent adherence to inventory control, security, loss prevention, and merchandise handling procedures
Accurate maintenance of clientele and clientele records to support personalized follow-up and relationship development
Professional resolution of guest and member questions or concerns with discretion, confidence, and grace
Proactive identification of opportunities to enhance guest experience and drive retail sales
Collaboration with resort departments to create seamless experiences for guests and members celebrating special occasions
Adherence to all resort policies, appearance standards, security protocols, and operational guidelines
Active participation in departmental meetings, product education, and ongoing training to continuously strengthen jewelry and service expertise

Benefits

Competitive hourly wages and attractive 401(k) program
Medical, dental, and vision coverage for eligible associates
Paid time off and holiday compensation
Discounted associate meals and uniform services
Savings across resort dining, retail, spa, and activities
Exclusive access to The Rec Center, The Market, The Pub, and the Wisteria associate community
Paid training and structured onboarding
Hands-on learning and cross-department opportunities
Clear pathways for advancement and internal promotion
Recognition through individual and team honors