Luxury Franchise Service Manager
Paretti Imports•Metairie, LA
•Onsite
About The Position
The Luxury Franchise Service Manager at Paretti Imports is responsible for overseeing the provision of exceptional service to our High-Line car franchise customers. This role requires a deep understanding of our high-line car brand and a passion for delivering unparalleled customer satisfaction.
Requirements
- Prior experience in the luxury car industry, preferably in a service management role
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to handle challenging customer situations with diplomacy and professionalism
- Strong problem-solving and decision-making abilities
- Proficient in computer programs and systems related to automotive service management
Responsibilities
- Manage a team of service advisors and technicians, ensuring efficient and high-quality workmanship
- Develop and implement processes to improve service efficiency and customer experience
- Handle customer complaints and issues, ensuring prompt resolution and customer satisfaction
- Maintain strong relationships with luxury car brand representatives
- Monitor service department performance, including financial targets, customer satisfaction, and employee productivity
- Keep up to date with industry trends and best practices, ensuring service department remains at the forefront of the luxury car industry
Benefits
- Competitive salary range of $50,000 - $120,000 per year
- Comprehensive healthcare and dental plans
- Paid vacation and sick leave
- 401(k) retirement savings plan
- Employee discounts on luxury car purchases
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
