Luxury Concierge - One Steuart Lane

Action Property Management • San Francisco, CA

3d • Onsite

About The Position

Action Property Management, a leader in community management with a legacy spanning four decades, is seeking a Lobby Ambassador to join their team at the luxury association, One Steuart Lane, located in San Francisco. The company is the largest privately owned HOA management company in the West, serving over 300 communities with nearly 900 dedicated team members. They are committed to integrity, professionalism, excellence, innovation, and care for people, aiming to help homeowners thrive and love where they live.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening
• High school diploma or GED required
• At least 6 months of customer service experience.

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Provide valet services.
• Complete Daily Activity Report.
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED