Luxury Concierge/ Bell Person- Millennium Tower

Action Property Management • San Francisco, CA

3d • Onsite

About The Position

Action Property Management is seeking a full-time Luxury High Rise Concierge Associate/ Bell Person to join our team at our luxury association, Millennium Tower, in San Francisco. For nearly two decades, the Millennium Tower service protocol has defined how the world's top luxury hotel brands serve their residents. Millennium's residential service has become the standard to which every other development aspires. From Valet to the Doorman to Concierge and beyond, you'll become part of providing a level of service that is unsurpassed in the luxury hospitality industry. Previously named one of the top ten luxury residential buildings in the world by Worth Magazine, Millennium Tower is a place where the true definition of an exclusive lifestyle is delivered and trends are born. We invite you to explore careers at Millennium Tower.

Requirements

• Must be over 18 years of age and successfully pass a criminal background check and drug screening.
• 2+ years of prior experience in a hotel or residential building preferred.
• Demonstrated experience in service and hospitality.
• Strong interpersonal skills and verbal communication skills.
• Dependable, punctual and able to work independently with minimal supervision.
• Availability to work flexible hours, including weekends, and holiday as required.
• Ability to lift and transport packages, luggage, and other belongings safety.
• Ability to stand for extended periods and perform light physical tasks.
• Exposure to varying weather conditions depending on the building layout and entrances.
• Capable of lifting up to 50 pounds as needed.

Responsibilities

• Serve as the first point of contact for residents and guests entering the lobby or calling the association.
• Maintain a professional appearance and demeanor at all times.
• Communicate politely and clearly, both in person and over the phone.
• Possess a working knowledge of the Association's rules, policies, and procedures.
• Be familiar with the Association's amenities and surroundings to assist residents and guests effectively.
• Review and update post orders regularly.
• Leave detailed pass downs for incoming shifts.
• Collaborate with the General Manager to resolve issues related to the Front Desk.
• Continuously seek to improve the service provided to clients.
• Provide exceptional customer service to all residents and guests.
• Address inquiries and concerns promptly and efficiently.
• Assist residents and guests with information about the Association's amenities and services.
• Work closely with other team members to ensure smooth operations at the Front Desk.
• Be flexible and ready to assist with tasks not strictly related to the job description when necessary.
• Ensure that everyone is greeted with the utmost expression of gracious hospitality
• Ensure the timely delivery of luggages, packages, groceries, etc.
• Always be available to partner with Concierges and Door Hosts
• Remain in assigned post position, maintaining correct stance.
• Maintain clear passage of the car drop off area and sidewalks into the building
• Secure taxicabs for Residents and Guests
• Support Valet in assisting Residents and Guests into and out of their vehicles
• Assist Residents and Guests with the loading and unloading of packages and luggage into and out of their vehicles
• Assure safety and security of all luggage and packages

Benefits

• 100% Employer Paid Health Benefits for individual + family.
• Competitive salary + annual bonus.
• Uniforms + dry cleaning services.
• 401(k) + company match.
• Paid time off plus holiday pay.
• medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members.
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed