Bell Person
About The Position
This position is responsible for assisting guests with their luggage, greeting and welcoming them to the hotel and pleasantly escorting them to and from their room. The Bell Person will escort guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte. They will assist guests with the loading and unloading of luggage to and from their vehicles, and store and retrieve guests’ luggage and personal belongings at the Bell Desk. Additionally, they will inform guests of hotel services offered and effectively communicate room features. The Bell Person must maintain full knowledge of Mohegan Sun property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process. They will also assist with the preparation, arrival and departure of all corporate, convention and bus groups, and deliver luggage and pull bags for entertainment, bus and convention groups. Further responsibilities include assisting guests with dinner and spa reservations, transportation needs and providing professional shoe shines. The Bell Person will also answer the Bell Desk phone according to department policies and procedures, assist with the coordination of special guests requests with VIP Services, and assist in other areas of Hotel Operations including, Aquai reception, Front Office, Concierge and Pool, as needed.
Requirements
- High School Diploma or equivalent
- Six months of experience as a hotel Bell Person/Doorperson or one year of experience in a hotel guest services position
- Must be able to communicate effectively in English
- Previous experience in a guest contact position
- Must possess excellent interpersonal and communication skills
- Strong written and verbal communication skills
- Strong organizational and multi-tasking skills
- Superior customer service skills
- Basic computer skills
- Extensive knowledge of the property, local areas and destinations
- Possesses a high level of maturity to deal with the most discriminating guest requests and requirements
- Knowledge of systems used by Hotel Operations
Responsibilities
- Escorts guests and their luggage to and from their hotel rooms, as well as to and from their vehicles in the Hotel Porte
- Assists guests with the loading and unloading of luggage to and from their vehicles
- Stores and retrieves guests’ luggage and personal belongings at the Bell Desk
- Informs guests of hotel services offered and effectively communicates room features
- Maintains full knowledge of Mohegan Sun property and events in addition to local area attractions and replays this information to our guests during the check-in/rooming process
- Assists with the preparation, arrival and departure of all corporate, convention and bus groups
- Delivers luggage and pulls bags for entertainment, bus and convention groups
- Assists guests with dinner and spa reservations, transportation needs and provides professional shoe shines
- Answers the Bell Desk phone according to department policies and procedures
- Assists with the coordination of special guests requests with VIP Services
- Assists in other areas of Hotel Operations including, Aquai reception, Front Office, Concierge and Pool, as needed
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
