Luxury Beauty Advisor

Ulta Beauty, Inc.•Evansville, IN

13h•Onsite

About The Position

The Luxury Beauty Advisor maximizes sales for luxury cosmetics, skincare, and fragrance brands by engaging guests, identifying their needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and its luxury brand partners while maintaining store standards for cleanliness and replenishment. It supports the Experience Manager through a focus on sales and service performance, guest and associate experience, and operational processes and compliance. Success requires a passion for beauty, exceptional guest service, and the ability to learn and communicate product knowledge. The advisor builds sales and guest loyalty through personalized service, product demonstrations, makeup applications, skincare analysis, sampling, follow-up, and participation in appointments, events, promotions, and brand trainings. The role also maintains assigned displays and inventory, supports store operations, and follows company policies, procedures, and loss-prevention practices. The position requires a flexible schedule that includes days, evenings, weekends, and holidays, and involves frequent movement and standing, bending, reaching, and handling objects during shifts.

Requirements

High school diploma is preferred.
Cosmetology or demonstrator license where required by applicable state law.
Demonstrated passion for and significant competency in sales, products, and service.
Ability to build and maintain strong customer relationships.
Ability to work independently and as part of a team.
Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
Strong verbal communication and interpersonal skills.
Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to attend brand-sponsored trainings.
Frequent mobility during shifts; frequent standing, bending, pulling, pushing, reaching, and twisting; continuous lifting or moving of up to 10 lbs.; and continuous coordination and manipulation of objects.

Nice To Haves

Cosmetics artistry experience.

Responsibilities

Meet or exceed luxury brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, shrink, and omni-channel sales.
Build sales and guest loyalty by meeting sales targets, using product services and data capture, recruiting new guests, and growing return visits.
Explain the guest loyalty program, including credit and the Ulta Beauty app.
Provide exceptional, personalized guest service, including greeting guests, offering samples, recommending complementary products or services, and communicating promotions, events, and services.
Build and maintain a customer list for luxury brand sales and provide superior ongoing service to guests.
Handle sales, refunds, and exchanges courteously.
Learn and communicate knowledge of luxury brands, their heritage, and their products.
Perform makeup applications, skincare analysis, and product demonstrations.
Book appointments and support services and in-store events that provide a strong guest experience and meet sales goals.
Participate in brand and store promotions and marketing initiatives.
Use the clientele system to collect guest information and follow up after sales or sampling.
Stay informed about industry trends, products, services, ingredients, and benefits.
Maintain prompt and regular attendance.
Support an inclusive environment for teammates, peers, and guests.
Maintain relationships with luxury brand partners by attending required trainings and executing events and promotions.
Address and resolve guest concerns according to company philosophy and standards.
Collaborate with store managers and associates to grow the business.
Attend seasonal brand seminars and ongoing brand and category training.
Follow and ensure compliance with company policies, procedures, and standards.
Model brand image and expectations, including following the dress code and wearing brand assets as directed.
Keep assigned work areas replenished, signed, and faced, and maintain testers in accordance with hygiene standards.
Maintain cleanliness and operational standards in luxury brand areas and other assigned areas of the store.
Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
Protect company assets by following loss-prevention practices and providing exceptional guest service.
Complete other operational tasks as directed.