Luxury Beauty Advisor

Ulta Beauty, Inc. • Elkridge, MD

4d

About The Position

The Luxury Beauty Advisor (LBA) maximizes sales for Luxury brands, including color cosmetics, skincare, and fragrance, by engaging guests, identifying their individual needs, and helping them select and purchase merchandise. The role represents Ulta Beauty and its Luxury brands while maintaining store standards for cleanliness and replenishment. It supports the Experience Manager through a focus on sales performance and events, guest service and associate culture, and operating procedures and compliance.

The LBA provides exceptional, personalized service; builds guest loyalty and a clientele for Luxury brand sales; shares product and brand knowledge; and conducts makeup applications, skincare analyses, and product demonstrations. The role also books appointments, supports services and in-store events, participates in brand trainings and promotions, and follows store policies and operational standards. The position requires a passion for beauty, strong guest service, and the ability to learn and communicate product knowledge.

Requirements

• High school diploma is preferred.
• Cosmetology or demonstrator license where required by applicable state law.
• Demonstrated passion for and significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Ability to work independently and as part of a team.
• Ability to handle guest concerns positively and proactively and prioritize multiple tasks in a fast-paced environment.
• Strong verbal communication and interpersonal skills.
• Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
• Ability to attend brand-sponsored trainings.

Nice To Haves

• Cosmetics artistry experience.

Responsibilities

• Meet or exceed Luxury brand sales and clientele goals and contribute to store goals for retail and service sales, guest loyalty, retail shrink, and omni-channel sales.
• Build the business by achieving sales targets, using product services and data capture to grow guest loyalty, recruit guests, and encourage return visits.
• Explain the guest loyalty program, including credit and the Ulta Beauty app.
• Greet and engage guests, personalize service, offer samples, recommend complementary products or services, and share information about promotions, events, and services.
• Build and maintain a customer list for Luxury brand sales and provide superior service to guests.
• Handle sales, refunds, and exchanges courteously.
• Learn and share Luxury brand heritage, product knowledge, and know-how with guests and team members.
• Perform makeup applications, skincare analyses, and product demonstrations.
• Execute exclusive product demonstrations to grow the business and improve the guest experience.
• Book appointments and support services and in-store events while working toward Luxury brand and store sales goals.
• Stay informed about and participate in brand and store promotions and marketing initiatives.
• Use the clientele system to collect guest information and follow up after sales or sampling.
• Stay informed about industry trends, products, services, ingredients, and benefits during work time.
• Maintain prompt and regular attendance.
• Contribute to an inclusive environment for teammates, peers, and guests.
• Maintain relationships with Luxury brand partners through required training and participation in events and promotions.
• Address and resolve guest concerns according to Ulta Beauty standards.
• Collaborate with managers and associates throughout the store to help grow the business.
• Attend seasonal brand seminars and ongoing training for professional development and sales performance.
• Follow Ulta Beauty policies, procedures, and standards, and understand opportunities related to Luxury products.
• Represent brand image and meet dress-code requirements, including wearing brand assets as directed.
• Keep the assigned work area replenished, signed, and faced, and maintain testers according to hygiene standards.
• Maintain cleanliness and operational standards in the Luxury brand area and other assigned areas, including the sales floor, restrooms, cashwrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing displays, physical inventory, and shipment processing.
• Protect company assets by following loss-prevention practices and providing exceptional guest service.
• Complete other operational tasks as directed.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Eligible associates may earn overtime pay as required by applicable law.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED