Lung Transplant Sr Associate Patient Coordinator

Nebraska Medicine•Omaha, NE

2d•Onsite

About The Position

This role is responsible for obtaining and handling medical records properly, professionally, and sensitively by communicating and coordinating with patients, physician offices, hospitals, and other medical organizations/personnel to create accurate and comprehensive patient charts. The position involves coordinating patient referrals to designated clinical programs and services by collaborating with a team to ensure timely, accurate, and appropriate patient appointments. Responsibilities include registering and scheduling patients efficiently and effectively, completing complex scheduling of multiple appointments/services, and providing clerical and administrative support to team members in clinic, surgical, and procedural areas.

Requirements

Minimum of one year of experience in a healthcare customer service environment required.
High school diploma or equivalent required.
Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
Demonstrated verbal and written customer relations skills required.
Ability to work collaboratively and cooperatively with an interdisciplinary team required.
Knowledge of medical terminology required.
Demonstrated analytical, prioritizing and organizational skills required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

OP Epic experience
Sorting/uploading medical records
Know how to use adobe
Clinical background in assigned area preferred.
Associates degree in business, healthcare or related field preferred.
Medical Assistant or Nursing Assistant preferred.
Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

Properly, professionally, and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
Complete complex scheduling of multiple appointments and/or services.
Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.