Transplant Patient Assistant
About The Position
The Transplant Patient Assistant works under the supervision of the Kidney, Pancreas, and Transplant physicians and physician extenders in the Transplantation Institute, and reports to the Director. Cares for patients within the scope of practice for a medical assistant including obtaining new patient demographic, financial, medical information, scheduling initial appointments, preparing patients for examination, obtaining authorizations for tests, procedures, assisting with admissions into the hospital. Triages calls and concerns from patients and health care professionals, participates in the department Performance Improvement program. Directs flow of patients in the evaluation clinic. Obtains medical records for clinic chart and enters data in the transplant database. Utilizes interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. These services may be provided for both the LLUMC and LLUCH hospitals. Performs other duties as needed.
Requirements
- Completion of a Certified Medical Assistant or Licensed Vocational Nursing (LVN) program required (In progress with quarterly reports is acceptable)
- Medical Assistant or LVN training required
- Able to write legibly
- Able to speak in English with professional quality
- Able to use computer, printer and software programs necessary to the position
- Able to operate patient care equipment necessary to the position
- Able to communicate effectively in English in person, in writing, and on the telephone
- Able to follow directions
- Able to perform basic math functions
- Able to manage multiple assignments effectively
- Able to organize and prioritize workload
- Able to work well under pressure
- Able to recall information with accuracy
- Able to pay close attention to detail
- Able to function within scope of practice
- Able to perform basic patient care activities using proper body mechanics and safety precautions
- Basic Life Support (BLS) certification issued by the American Heart Association required
Nice To Haves
- Minimum one year of previous clinical experience preferred
- Able to communicate in both English and Spanish preferred
- Able to relate positively, effectively and professionally with others
- Able to be assertive and consistent in following policies
- Able to work calmly and respond courteously when under pressure
- Able to collaborate with health care team
Responsibilities
- Obtaining new patient demographic, financial, medical information
- Scheduling initial appointments
- Preparing patients for examination
- Obtaining authorizations for tests and procedures
- Assisting with admissions into the hospital
- Triaging calls and concerns from patients and health care professionals
- Participating in the department Performance Improvement program
- Directing flow of patients in the evaluation clinic
- Obtaining medical records for clinic chart
- Entering data in the transplant database
- Utilizing interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism
- Contributing to a work environment of caring and cooperation among a culturally diverse workforce and patient population
- Performing other duties as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
