Sexy Roman at the W Hotel - Lunch & Dinner Host

SEXY ROMAN at W Scottsdale•Scottsdale, AZ

29d•Onsite

About The Position

Sexy Roman, located in the W Hotel, is a modern Italian restaurant that offers a playful balance of artisanal, hand-crafted Italian cuisine with an electrifying atmosphere. The restaurant features alluring cocktails, a table-side martini cart, thoughtfully curated wines, and a vibrant bar, creating a big, bold, and buzzing experience. This concept is brought to you by Alliance Hospitality Group.

Requirements

Fun
Hospitable
Hard-working
Polished
Enthusiastic
Team Player
Positive Attitude
Memory-makers
Professionalism
Detail-oriented
Warm and friendly demeanor.
Ability to show warmth, empathy and hospitality through polished phone skills.
Ability to handle a high-volume atmosphere while maintaining the highest level of service.
Ability to keep up with business needs within the restaurant.
Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
Eagerness to develop food & beverage knowledge.
Professional appearance and behavior at all times.
Able to maintain flexible work schedule including overtime as Must be available to work irregular hours, shifts, weekends, special events and holidays.
A minimum of 1 year of experience in a service-oriented or administrative position within a customer-faced environment.
High-volume, fine-dining host experience is ideal.
Must have OpenTable experience.
Strong customer service skills.
High school graduate or equivalent vocational training certificate, college degree.
Must be detail
Ability to carry 3 hot plates comfortably and with grace.
Must be a clear thinker, remaining calm and resolving problems using good judgment.
Punctual, regular and reliable
Strong communication skills and ability to understand and follow written and verbal instructions.
Able to manage multiple tasks effectively and meet PHYSICAL REQUIREMENTS
Persons performing service in this position will exert 50 pounds of force frequently to lift, carry, push, pull, reaching with hands, stoop, kneel, or otherwise move objects.
Ability to work in hot and cold environments.
Ability to be on your feet for an entire shift.
This type of work involves a combination of sitting, walking, and standing for periods of time.

Nice To Haves

High-volume, fine-dining host experience is ideal.

Responsibilities

Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
Make calls for the following day's reservations, noting any requests and confirming what we can offer guests.
Field event and regular voicemails and complete event inquiries with guests over the phone.
Answer department telephone using correct greeting and telephone etiquette.
Support the service team to ensure guest needs/requirements are met in a timely manner.
Walk with graceful efficiency through the bar & dining room to assist with service demands.