Luggage Attendant
1100 West Investments LLC•Miami Beach, FL
•Onsite
About The Position
Responsible for greeting and welcoming all guests to the hotel as well as bidding them farewell. The bell person will escort guests to and from their accommodations, orient them with the features of the property and their accommodations, assist the guest in any way to make them feel more comfortable. Assist both arriving and departing guests with baggage handling.
Requirements
- Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Knowledge of the city, particularly tourist attractions.
- High school or equivalent education preferred.
- Previous experience in a customer service role, preferably in a hotel, hospitality, or related field.
- Must possess exceptional interpersonal and communication skills with a genuine desire to assist guests.
- Ability to stand and walk for extended periods and repeatedly lift, carry, push, and pull up to 50 pounds.
- Familiarity with the local area, including major roads, transportation hubs, tourist attractions, and popular dining spots.
- Maintain a polished, professional demeanor and appearance in all interactions.
- Ability to work collaboratively and follow instructions precisely within a fast-paced environment.
- Ability to obtain and/or maintain any government required licenses, certificates, or permits.
- All employees must maintain a neat, clean, and well-groomed appearance per Mondrian South Beach standards.
Nice To Haves
- High school degree or equivalent preferred
Responsibilities
- Welcome and escort guests to and from their rooms and assisting with luggage.
- Inform guests of all safety features and promote hotel outlets.
- Introduce Mondrian South Beach Preferred Guest Program to guests upon arrival and recognize club members.
- Maintain accurate logs.
- Store guest baggage upon request and assist with the loading and unloading of baggage into and out of automobiles.
- Transport guests and employees in the hotel’s limousine.
- Deliver packages and faxes to guests.
- Decorate the lobby for large arrivals and departures.
- Maintain cleanliness behind the bell stand, in the check-in/check-out area, and in the baggage room.
- Clean the brass bell carts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
