LTSS Case Manager I/II

Montrose County•Montrose, CO

4d•Hybrid

About The Position

The LTSS Case Manager I plays an important role in helping individuals with disabilities, older adults and vulnerable community members access services and supports that allow them to remain safe, healthy, and independent in their homes and communities. The LTSS Case Manager II manages an ongoing caseload of up to 75 members, ensuring effective Case Management. They conduct intake/screening for new referrals and completes functional assessments to determine eligibility for available programs. They collaborate with members, family/authorized representative and providers, to develop risk and needs assessments, establishing goals, coordinating client services and referrals. They coordinate and monitor the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed. They conduct in-person visits with members in accordance with program regulations. They maintain and updates documentation in paper case files and completes all required documentation in the state-prescribed system(s) within designated timelines. They demonstrate professional-level, complex writing skills. They respond promptly to critical situations. They refer members to and/or facilitates enrollment in state-funded programs. They may perform other duties as assigned. Regular and predictable attendance is required. Maintain sensitive and confidential information. Assists with training and mentoring new staff. Manages moderately complex cases. Participates in state-level meetings and stakeholder workgroups. Assists with developing internal processes/checklists for the team. Provides community education on LTSS system and available programs.

Requirements

Bachelor’s degree from an accredited college or university in Social Work or a Human Behavioral Science field; or
Accumulation of five (5) years of relevant experience in the field of LTSS, which includes Developmental Disabilities; or
A combination of education and relevant experience suitable for the position's requirements.
Relevant experience is defined as: Experience in one of the following areas: long-term care services and supports, gerontology, physical rehabilitation, disability services, children with special health care needs, behavioral science, special education, public health or nonprofit administration, or health/medical services, including working directly with persons with physical, intellectual or developmental disabilities, mental illness, or other vulnerable populations as appropriate to the position being filled; and, Completed coursework and/or experience related to the type of administrative duties performed by case managers may qualify for up to two (2) years of required relevant experience.
A minimum of two (2) years full time case management experience in Long Term Services and Supports.
Basic understanding of laws and regulation regarding abuse, neglect, and mistreatment of children and adults.
Principles and practices as related to Long Term Care determinations, case management, risk assessment and crisis intervention.
Development of Person-Centered Support Plans and assist Member/AR in determining most appropriate service delivery option.
Must have the ability to communicate effectively both verbally and in writing and the skill to organize materials and present information clearly and concisely in verbal and written form.
Must be able to read, understand, and interpret complex documents.
Must understand and follow verbal and written instructions.
Must have proficient knowledge of the English language, proper grammar, punctuation and spelling in other oral and written communication and have understanding of current technical report and business correspondence writing techniques and methods.
Must be able to read, comprehend and apply laws, rules, regulations, policies and standard operating procedures required for this position, as well as, technical reports, procedure documents and manuals.
Must be able to make effective and persuasive presentation on complex topics to a wide variety of audiences.
Must possess the ability to establish and maintain cooperative working relationships with fellow employees, representatives of other agencies and organizations and members of the community.
Have strong customer service orientation and work collaboratively within a team environment.
Interact professionally and diplomatically with County employees, other agencies and organizations and members of the community and manage difficult or emotional customer situations.
Must have the skill to organize work flow and accomplish established objectives.
Possess the ability to recognize when confidentiality is required and maintain strict confidentiality.
Must maintain appropriate professional boundaries in relationships with customer/clients and the general public.
Must be able to work with basic mathematical concepts such as addition, subtraction, multiplication and division and apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Must be able to apply basic principles of logic and reasoning to a variety of practical problems.
Have problem solving and troubleshooting skills.
Must have strong organizational skills and the ability to prioritize and work on multiple tasks.
Must be able to exercise some independent judgment and function under pressure.
Must be able to accomplish assigned tasks to meet established performance standards and objectives and thinks through the consequences of a decision prior to making it.
Must be able to effectively use modern office technology and equipment, including computers, calculators, telephone, copiers with scanning and faxing capabilities.
Must be proficient in word processing, database manipulation, spread sheets, email, and the knowledge to save and retrieve documents from a variety of destinations and sources with a high degree of accuracy.
Must be able to learn the software and programs related to the position and the County.
Must possess and maintain a valid Colorado Driver’s License and satisfactory driving record.
Willingness to work outside of traditional business hours to meet the needs of members.
Successful completion of NIMS IS 100 and 700 within one (1) year of employment.
Act as a credible witness when testifying in court.

Nice To Haves

Assists with training and mentoring new staff.
Manages moderately complex cases.
Participates in state-level meetings and stakeholder workgroups.
Assists with developing internal processes/checklists for the team.
Provides community education on LTSS system and available programs.
Ability to lead by example and have positive influence on less-experienced team members.
Self-motivated and willing to assist team when short-staffed and/or during times of transition.
Ability to support less-seasoned staff with troubleshooting and problem solving.

Responsibilities

Build and maintain supportive working relationships with members, families, providers, community partners and interdisciplinary teams.
Conduct screenings, assessments and ongoing evaluations to determine eligibility and identify service needs.
Develop and maintain person-centered support plans that promote independence, health, safety and quality of life.
Coordinate and monitor services to ensure member needs are addressed effectively and in accordance with program standards.
Advocate for member needs and assist individuals and families in navigating available programs, services and community resources.
Manage an assigned caseload while maintaining timely follow-up, quality service delivery and accurate documentation.
Conduct in-person home, community, and provider visits based on member needs and program requirements.
Maintain accurate and timely documentation in compliance with applicable state, federal and program requirements.
Respond appropriately to urgent, crisis and complex situations while exercising sound professional judgment and empathy.
Collaborate within a supportive team environment focused on service excellence and positive member outcomes.
Maintain confidentiality and appropriately handle sensitive information in accordance with applicable laws, regulations and County policies.
Regular and predictable attendance is required.
Perform other duties as assigned.
Conducts intake/screening for new referrals and completes functional assessments to determine eligibility for available programs.
Collaborates with members, family/authorized representative and providers, to develop risk and needs assessments, establishing goals, coordinating client services and referrals.
Coordinates and monitors the delivery of services and supports outlined in the Support Plan, referring members to community resources as needed.
Conducts in-person visits with members in accordance with program regulations.
Maintains and updates documentation in paper case files and completes all required documentation in the state-prescribed system(s) within designated timelines.
Demonstrates professional-level, complex writing skills.
Responds promptly to critical situations.
Refers members to and/or facilitates enrollment in state-funded programs.
Assists with training and mentoring new staff.
Manages moderately complex cases.
Participates in state-level meetings and stakeholder workgroups.
Assists with developing internal processes/checklists for the team.
Provides community education on LTSS system and available programs.