LTSA Senior Service Manager - Brazil
About The Position
The LTSA Senior Service Manager is responsible for technical planning and execution of maintenance events for Transactional and Long Term Service Agreements (LTSA) across Latin America, primarily Brazil. The role ensures contractual requirements are met and inspections are completed successfully within budget. This advanced position involves carrying out a wide range of assignments with limited supervision, communicating clearly with internal teams and customers, and making sound recommendations regarding the safety, reliability, and integrity of products and services. The position supports outage planning and execution, coordinates internal resources and suppliers, oversees project performance, and works with customers to plan service events and maximize contracted scope. It also contributes to process improvement and supports the development of Project Managers and Field Engineers. The role is based in São Paulo, Brazil, and includes travel to customer sites for outage support.
Requirements
- Bachelor’s degree in Mechanical Engineering (BSME) or Electrical Engineering (BSEE), or a minimum of 10 years of directly related work experience in lieu of the degree.
- At least 5 years of project management experience.
- Knowledge of gas turbine engineering, including overall turbine configuration, gas turbine design, manufacturing, boundary conditions, temperatures, and materials.
- General knowledge of steam turbines and generators.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations.
- Ability to write reports, business correspondence, and procedure manuals.
- Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
- Portuguese and English bilingual proficiency is required.
Nice To Haves
- Spanish and English proficiency is preferred.
Responsibilities
- Plan and execute assigned Transactional and LTSA projects in LATAM.
- Lead technical pre-outage planning for contracted or potential LTSA and Transactional scopes in accordance with LTSA Planning guidelines.
- Coordinate internal resources needed for scheduled and unscheduled maintenance events in LATAM.
- Collaborate with Supply Chain to contract local and international suppliers according to each project’s Division of Responsibility (DOR).
- Manage the satellite Tool Kit, including replenishment, calibration, and certification.
- Coordinate and manage visa processes for Service Execution personnel in LATAM.
- Provide direction, leadership, and guidance to the Service Execution team during planned and unplanned events, covering EHS, quality, procedures, productivity, cost, schedule, and resource utilization.
- Manage the overall performance, budget, quality, and schedule of assigned projects.
- Conduct post-outage reviews to identify best practices and improvement opportunities and provide feedback to relevant departments.
- Help develop new processes and improve existing processes within LATAM.
- Support and coach new Project Managers and Field Engineers on LATAM procedures and processes.
- Support customer relationships and foster collaboration in service event planning and execution.
- Collaborate with customers to maximize capable scope contracted with Mitsubishi Power.
- Understand contractual requirements and deliverables.
- Travel to customer sites for outage support.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) matching
- Growth and advancement opportunities
- Tuition reimbursement
- On-the-job training
- Paid vacation
- Paid sick time
- Paid holidays
- Employee appreciation programs and events
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What This Job Offers
Job Type
Full-time
Career Level
Senior
