LTL Operations Supervisor

LRT Solutions Inc•Dallas, TX

6d•Remote

About The Position

LRT Solutions is seeking an experienced LTL Operations Supervisor to support the continued growth of our national Less-Than-Truckload (LTL) division. This is an outstanding opportunity for an experienced LTL professional who thrives in a fast-paced environment, enjoys coaching and developing others, and wants to play a key role in building a best-in-class LTL operation. This is a remote position. Candidates must reside in or near the Texas Region to maintain strong local carrier relationships and support regional customer and business development efforts. This position reports directly to Ken Leadford, Director of LTL Strategies & Operations. The LTL Operations Supervisor will oversee the daily execution of our LTL operations while supporting a growing operations team. This role focuses on operational excellence, customer satisfaction, process consistency, employee development, and ensuring every shipment is handled accurately from quote through final delivery.

Requirements

Minimum 5 years of transportation or LTL operations experience.
Experience with transportation management systems (TMS).
Excellent communication and customer service skills.
Strong organizational and problem-solving abilities.
Comfortable working independently in a remote, distributed team environment.
Reliable home office setup with high-speed internet.
Microsoft Office proficiency.
Valid driver's license.

Nice To Haves

Prior experience supervising or leading an operations team preferred.
Bachelor's Degree preferred.

Responsibilities

Supervise the daily activities of the LTL Operations team.
Coach, mentor, and support team members to ensure consistent execution.
Assist with onboarding and training of new employees.
Monitor workload distribution and operational productivity.
Promote a collaborative, customer-first culture.
Oversee daily LTL quoting, dispatching, routing, tracking, pickup scheduling, delivery coordination, billing review, and shipment completion.
Ensure customer requests are responded to accurately and within expected service levels.
Monitor shipment exceptions and proactively resolve service issues.
Review shipment profitability while balancing customer service expectations.
Support the team in resolving escalated customer and carrier issues.
Ensure company operating procedures and best practices are consistently followed.
Review freight profiles and recommend the most appropriate transportation solution.
Assist with implementation of operational improvements and process enhancements.
Monitor customer KPIs and service performance.
Support continuous improvement initiatives throughout the LTL department.
Build and maintain strong relationships with LTL clients, particularly within the central and west coast time zones.
Assist sales and operations teams with LTL transportation solutions for customers.
Educate customers and internal teams on LTL best practices.
Support strategic customer implementations and onboarding.
Resolve delivery exceptions and service failures.
Monitor shipment visibility and customer communication.
Review operational KPIs and identify improvement opportunities.
Analyze shipment profitability and operational efficiency.
Ensure accurate shipment documentation and billing.
Support transportation contingency planning.
Identify opportunities to improve carrier performance and routing.
Collaborate closely with Sales, Pricing, Carrier Procurement, and Leadership.