LTL Director

Xperteez Technology•Charlotte, NC

About The Position

Build What’s Next in LTL. As our Director of Operations: LTL, you’ll take the lead on nationwide LTL strategy, combining deep industry expertise with the opportunity to strengthen carrier partnerships, sharpen pricing, improve service, and build a more scalable, profitable LTL operation. You’ll own the LTL operation from strategy through execution.

Requirements

5+ years of progressive experience in LTL operations, carrier procurement, or logistics management.
A proven track record negotiating carrier contracts and managing large-scale LTL programs.
Strong knowledge of LTL pricing, carrier performance, and market dynamics.
Excellent negotiation and relationship-management skills.
Strong analytical and problem-solving capabilities.
The ability to lead people, develop talent and hold teams accountable.
Excellent written and verbal communication skills, including confidence presenting to customers and executives.
Strong organizational skills and the ability to manage competing priorities in a fast-paced environment.
Sound judgment, integrity, professionalism, and accountability.
Proficiency with Microsoft Office and the ability to learn and effectively use technology platforms.
Ability to travel up to 15%.

Nice To Haves

A bachelor’s degree in Business Administration, Logistics, Supply Chain Management or a related field is preferred; equivalent professional experience demonstrating advanced operational leadership will also be considered.

Responsibilities

Develop and execute the nationwide LTL strategy to drive growth and profitability.
Manage and negotiate relationships with 30+ regional and national carriers, securing competitive tariffs, reliable capacity, and strong service.
Oversee LTL pricing models, carrier bids, and margin optimization.
Continuously evolve carrier networks as customer volumes, lanes and service requirements change.
Partner with Sales to develop rate projections and quantify potential transportation savings for prospective customers.
Lead LTL RFPs from carrier solicitation and bid evaluation through negotiation, award, and implementation.
Build and manage carrier scorecards measuring performance across key metrics including on-time service, tender acceptance, claims, and cost competitiveness.
Monitor service performance, resolve escalated issues, and maintain service standards.
Oversee carrier freight bill audit and drive billing accuracy, recovery, and faster discrepancy resolution.
Use technology and data to improve visibility, reporting, and decision-making.
Analyze market and performance trends and translate them into actionable recommendations for executive leadership.
Develop, coach and mentor the LTL team.
Collaborate across Sales, Operations, and other areas to improve performance and eliminate silos.
Stay ahead of LTL market trends, competitive dynamics, and regulatory changes.
Travel as needed to meet with carriers, customers, and industry partners.