LTI Integration Manager
About The Position
The Learning Technology Integration (LTI) Manager is the primary liaison between Ascend Learning and school business partners, working with educators, IT staff, and administrators to integrate their learning management systems (LMS) with Ascend’s platform. The role provides technical guidance, training, and client support throughout the process and manages end-to-end integration projects across instructional technology, IT systems, and compliance. Successful integrations support secure, reliable, user-friendly digital learning, operational efficiency, data-informed decisions, and client adoption, satisfaction, and retention. The manager collaborates with product, operations, and technical teams to resolve client support issues. This position is remote in the United States and requires up to 25% travel.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Educational Technology, or a related field.
- 6+ years of experience in a customer-facing role providing onboarding and training services with educational-technology systems.
- 6+ years of experience in customer success, instructional design, or classroom teaching.
- Technical skills working with LMS platforms such as Canvas, Blackboard, Moodle, D2L, Schoology, or similar.
- Understanding of learning management systems, API integrations, SaaS systems, and Microsoft Office programs, including SharePoint, Excel, and PowerPoint, as well as D365, Tableau, Gainsight, and custom platforms including NHA.
- Ability to drive business outcomes aligned with executable contract terms, compliance or regulatory requirements, and internal stakeholder goals.
- Excellent communication and interpersonal skills, with a client-focused approach.
- Problem-solving mindset and attention to detail.
- Experience in an educational environment or with ed-tech products.
- Ability to explain technical concepts to non-technical stakeholders.
- Willingness and ability to travel up to 25%.
Nice To Haves
- Experience with LMS APIs, data synchronizations, and technical workflows.
Responsibilities
- Work directly with school clients to assess LMS environments and integration requirements and recommend appropriate technology integrations.
- Ensure data privacy compliance, including FERPA and GDPR, during exchanges between LMS, SIS, and external tools.
- Manage end-to-end implementation between LMS platforms such as Canvas, Blackboard, Moodle, and D2L and the Ascend platform.
- Provide onboarding and ongoing client-facing support, including communication and execution related to platform enhancements, product usage, and adoption health.
- Develop and deliver internal and external training sessions, demonstrations, and user guides for school staff.
- Troubleshoot issues related to LTI tool launches, single sign-on (SSO), and grade passback, collaborating with operational and technical teams to resolve client issues.
- Assess client LMS integration needs to support student learning and faculty evaluation of data.
- Evaluate ongoing support needs, troubleshoot solutions, and identify when operational, technical, or product experts are needed.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Company-paid life insurance
- 401(k) with company match
- Paid time off
- Parental leave
- Employee assistance program
- Wellness programs, including Headspace and Airvet
- Charitable matching program
- Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
