LTC Pharmacy Order Entry Technician - Remote

Symbria • Auburn, MA

34d • Remote

About The Position

Symbria Rx Services is seeking an experienced, team-oriented pharmacy data entry technician to support prescription processing and patient-centered care for seniors in senior-living and post-acute settings. The primary purpose of the position is computer data entry of prescription orders and medical records. This is a remote role with a swing shift ranging from 7:00 AM to 10:00 PM EST. Rotating weekend and holiday hours may be required based on operational needs.

The technician processes new and refill prescriptions, verifies orders and eligibility, documents communications, and follows up on incomplete or rejected prescriptions. The role also includes client service, preparation of audit sheets, and occasional assistance with missing-order research or backup support for other pharmacy groups. FrameWorks LTC experience is required; Docutrack experience is preferred.

Symbria is a 100% employee-owned company through an Employee Stock Ownership Plan (ESOP). New employees who do not already hold required credentials have 60 days from hire to obtain state-required Pharmacy Technician licenses and six months to obtain national Pharmacy Technician certification.

Requirements

• High school diploma or GED.
• Pharmacy Technician license and Certified Pharmacy Technician (CPhT) certification as required by state requirements.
• FrameWorks LTC experience.
• Ability to work a flexible schedule as operational needs dictate, including nights, weekends, and holidays.
• If not already obtained, state-required Pharmacy Technician licenses must be obtained within 60 days of hire and national Pharmacy Technician certification within six months of hire.

Nice To Haves

• Long-term care pharmacy experience.
• FrameWorks and Docutrack experience; FrameWorks LTC experience is also identified as required elsewhere in the posting.
• At least one year of pharmacy data entry experience.
• Strong knowledge of brand and generic drugs and medical terminology.

Responsibilities

• Contact physicians’ offices as needed for refill authorization.
• Contact clients as needed to verify orders.
• Process new and refill prescriptions.
• Open orders as needed; verify eligibility, proof, and prescription data while meeting productivity and quality standards.
• Document correspondence and follow up in the system.
• Prepare audit sheets and provide feedback to the manager.
• Forward incomplete or rejected prescriptions to the appropriate department for resolution and track their status in the system.
• Initiate and document correspondence and follow-up in the system.
• Assist with research of lost or missing orders when requested by internal departments.
• Provide backup support to other pharmacy groups based on business needs or production levels.
• Answer incoming calls promptly and provide a high standard of customer service to clients.

Benefits

• Employee ownership through an Employee Stock Ownership Plan (ESOP).
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Short- and long-term disability insurance.
• Flexible Spending Accounts (FSA).
• Employee Assistance Programs.
• Paid Time Off (PTO).
• Tuition and CEU reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED