LPN only - Telephonic Palliative Care
About The Position
The LPN - Supportive Care Liaison II identifies palliative care needs and facilitates transitions to hospice when appropriate. This role partners with clinical teams and palliative operations to conduct telephonic assessments, educate patients and families, complete referrals, support care coordination and promote strong interdisciplinary collaboration. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Requirements
- LPN - current and unencumbered license
- 1+ years of hospice or palliative care experience in a patient-facing role focused on initial hospice transitions
- Experience supporting patients and families during end-of-life care
- Knowledge of Medicare hospice regulations and managed care
- Proficiency in Microsoft Office (Teams, Excel, SharePoint) and general computer skills
- Proven solid skills in task triage, prioritization, and time management in a remote environment
- Proven solid attention to detail and accurate, timely documentation skills
- Proven excellent written and verbal communication abilities
- Proven customer service-focused mindset
- Proven ability to collaborate with diverse stakeholders
- Proven ability to work independently with strong problem-solving skills and minimal supervision
Responsibilities
- Conduct telephonic palliative assessments and determine next steps (example: schedule provider visits, consult palliative physician, arrange follow-ups, hospice referral or escalate cases)
- Complete hospice informational sessions telephonically with Optum patients and families, including providing education and information about the hospice benefit, discussing hospice readiness and eligibility criteria and offering quality hospice providers in the area
- Coordinate accurate and appropriate documentation to support referrals and care transitions
- Support Optum providers with hospice transitions and overcoming barriers to hospice admission including, but not limited to, hospice eligibility reviews
- Serve as a palliative and hospice subject matter expert (SME) for Optum markets
- Collaborate closely with palliative physicians and the interdisciplinary care team
- Document in real time using the EMR systems (Ubiquity, Pathway, Athena)
- Build and maintain strong internal and external relationships
- Analyze reports to proactively identify palliative patients needing palliative assessments, follow-ups or escalation
- Contribute to palliative care performance improvement initiatives
- Support advance care planning documentation as needed
Benefits
- comprehensive benefits package
- incentive and recognition programs
- equity stock purchase
- 401k contribution
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
