LPN/RN-Part-time Onsite Telephone Triage-4:00p-12:30a

Hospice of the Western Reserve•Cleveland, OH

11h•Onsite

About The Position

Hospice of the Western Reserve is now Reserve Care. Our new name reflects the full scope of care we provide while honoring nearly 50 years of trusted service. We continue to deliver expert hospice, palliative and grief support with the same compassionate team. When you join Reserve Care, you become part of a legacy that walks alongside patients, families and communities with guidance and meaningful support during life’s most important moments. THIS POSITION WILL BE LOCATED AT OUR HEADQUARTERS IN CLEVELAND, OHIO. THE SCHEDULE IS THREE EIGHT-HOUR DAY SHIFTS, 4:00p-12:30a, 24 HOURS/WEEK. JOIN US IN MAKING THE MOST OF EVERY DAY! Reserve Care operates in celebration of the individual worth of each life; we strive to relieve suffering, enhance comfort, promote quality of life, foster choice in end-of-life care and support effective grieving.

Requirements

High School Diploma or Equivalent required.
Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body.
A Registered Nurse License (RN) in the State of Ohio
2-4 years of clinical support of triage or call experience in medical setting
Excellent verbal and written communication skills
Excellent clinical judgment and decision-making skills
Ability to adapt to effectively handle stress and difficult situations
Ability to work with minimum direction and supervision
Strong attention to detail
Ability to work in a team environment
Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types
Ability to multitask, set priorities and mange time effectively; ability to listen, type and update records simultaneously
Proficient with computers
Familiar with EMR systems and practices
Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
Provide an active driver’s license
Ability to provide proof of eligibility to work in the United States.
High level of integrity, ethics and professionalism.

Nice To Haves

Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room
Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting

Responsibilities

Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients etc. and providers to begin assessing situation and gaining understanding of the patients' specific care needs and begin advising care.
Triage inbound calls for multiple health care professionals and families and provide intervention (be it advise or dispatch)
Demonstrate calm and attentive presence, expert administration of care and a unwavering spirit of compassion
Responsible for relaying updated or new provider contact information to staff and management.
Accurately document inbound/outbound patient information in agency’s EMR and associated systems
Provide a next level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
Perform other duties as assigned