LPN Post Acute Care Coordinator

Paradigm • Tampa, FL

2d • $28 - $30 • Remote

About The Position

Paradigm is seeking a compassionate, organized Licensed Practical Nurse to coordinate post-acute care services for injured workers. In this fully remote role, the coordinator works with healthcare providers, case managers, and insurance professionals to facilitate care transitions, coordinate services, and support positive recovery outcomes. The position is full-time, Monday through Friday, from 12:00 PM to 8:30 PM Eastern Time, with an hourly pay range of $28.00 to $30.00.

The role processes and staffs referrals, gathers and reviews clinical information and orders, and helps place injured workers in appropriate care facilities. The coordinator communicates with clients and other stakeholders, follows up with providers and facilities to monitor progress and obtain medical notes, coordinates discharges, and arranges additional post-discharge services as needed. The position also supports departmental quality assurance and improvement efforts, teamwork, customer service, regulatory compliance, confidentiality, and information security.

Requirements

• Current LPN state license in good standing with the State Board of Nursing.
• At least one year of nursing experience.
• Knowledge of injured workers’ rights and ability to promote their privacy, dignity, and well-being.
• Ability to maintain confidentiality of protected health information and employee and operations data.
• Excellent verbal and written communication, cooperation, service excellence, and conflict resolution skills.
• Ability to address concerns promptly and tactfully and provide appropriate follow-up.
• Proficient reading, writing, grammar, and mathematics skills.
• Strong knowledge of medical terminology.
• Excellent organizational, prioritization, and multitasking skills.
• Excellent computer skills, including Outlook and Teams, and ability to learn proprietary software.
• Ability to meet required training and attendance expectations.

Responsibilities

• Process post-acute care referrals and obtain necessary clinical information from hospitals, physicians, case managers, and others.
• Provide staffing for Post-Acute Care referrals.
• Communicate consistently with clients about the progress of injured workers.
• Respond to questions and inquiries from adjusters, case managers, providers, and injured workers in a timely and professional manner.
• Obtain and review orders.
• Collaborate with client case managers and insurance carrier case managers to place injured workers in appropriate care facilities.
• Identify and contact in-network and out-of-network providers.
• Follow up with healthcare facilities and providers to monitor progress and obtain medical notes as needed.
• Coordinate discharges with applicable facilities and facilitate services injured workers may need after discharge.
• Support Paradigm’s mission, values, and vision through effective communication, positive role modeling, excellent customer service, and compliance with regulatory requirements and quality assurance initiatives.
• Maintain ethical and professional standards.
• Follow up appropriately with supervisors, coworkers, case managers, and providers about updates, complaints, and concerns.
• Identify departmental concerns and bring them to the attention of the Director of Post-Acute Care.
• Collaborate with other departments through referrals and communication.
• Maintain reliable and predictable attendance during scheduled work hours.
• Develop an understanding of Paradigm’s organization, products, operations, and customers; collaborate to meet customer needs and take accountability for service quality.
• Participate in teamwork to achieve departmental and organizational goals and cooperate with internal and external partners.
• Participate in quality assurance and departmental improvement efforts.
• Maintain a work environment free from illegal or discriminatory behavior and harassment, including sexual harassment.
• Use AI tools to support day-to-day tasks, improve efficiency, and enhance output quality; adopt new technologies as trained and in accordance with established processes and guidelines.
• Comply with information security requirements and policies, safeguard passwords, and report information security incidents in accordance with policy SEC 10-12.
• Maintain confidentiality of injured workers’ protected health information and employee and operations data.
• Complete required training and maintain acceptable attendance and appropriate personal appearance.

Benefits

• Health insurance options, including PPO, HDHP, and HMO plans through Cigna and Kaiser (Kaiser for California employees only).
• 401(k) matching contributions.
• Employer-paid life and disability insurance.
• Flexible spending and commuter accounts.
• Employer-matched HSA contributions.
• Paid time off and personal holidays.
• One paid volunteer day per calendar year for full-time and part-time employees.
• Learning and development support, including the Learning Excellence at Paradigm (LEAP) program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed