LPN / Health Information Manager

Signature HealthCARE, LLC•Clarksville, TN

About The Position

The LPN / Health Information Manager assists in maintaining residents’ medical records in accordance with facility policies and state and federal regulations, and serves as the facility’s designated Compliance Liaison. The role manages health information throughout the record lifecycle, from admission through discharge and long-term storage, ensuring records are accurate, timely, complete, secure, and compliant. The position also supports compliance activities by coordinating communication with the compliance office, assisting with reminders and distributions for compliance education and materials, and escalating alleged violations. The role contributes to customer service and process improvement initiatives and carries out other special projects and duties as assigned.

Requirements

Associate degree or higher in Health Information Management, Healthcare Administration, or a related field from an accredited college; extensive Health Information experience may be considered in lieu of a degree.
At least two years of experience in a health care facility.
Knowledge of legal, ethical, and professional practice standards applicable to Health Information Management.
Knowledge of medical terminology, anatomy and physiology, and regulatory requirements.
Strong analytical, critical-thinking, and problem-solving skills.
Intermediate to advanced skills in Microsoft Word, Excel, PowerPoint, and Outlook.
Professionalism and personal integrity, with the ability to exercise independent judgment and maintain confidentiality.

Nice To Haves

Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) credential.
Experience in a skilled nursing facility or other long-term care setting with Health Information Management.
Experience with an electronic medical record (EMR) system and/or MatrixCare.

Responsibilities

Manage medical records throughout their lifecycle, from admission through discharge and retention in long-term storage, ensuring accuracy, timeliness, completeness, security, and regulatory compliance.
Upload paper-based patient records to the electronic chart promptly upon receipt.
Maintain organized auxiliary clinical and administrative records in accordance with company retention policy.
Prepare and label paper documents for offsite long-term storage, assist with locating stored information, and request retrieval as needed.
Follow up with hospitals and external providers to obtain documentation after transfers or appointments and ensure it is included in the patient chart.
Track physician visits, obtain missing visit notes, and escalate delays to facility management.
Conduct routine documentation audits, present findings at daily morning meetings, follow up on deficiencies, and incorporate results into QAPI reporting.
Forward record requests to facility management within 24 hours of receipt and communicate with requestors as needed.
Retrieve and release records in response to approved requests in accordance with company policy and confidentiality standards.
Serve as a subject matter expert for staff and leadership on health information management standards and regulations.
Act as the facility Compliance Liaison.
Assist with the annual Compliance risk assessment process by reminding stakeholders to complete the annual survey.
Remind stakeholders of the due date for annual Compliance education.
Assist with periodic distribution of the code of conduct and compliance policies and monthly distribution of the Compliance Newsletter and Compliance Tips.
Escalate allegations of violations of the Code of Conduct or policies to the compliance office and assist with compliance investigations when requested.
Serve as a communication channel to and from the compliance office and assist the compliance officer with compliance questions.
Exhibit positive customer service to internal and external customers.
Identify and participate in process improvement initiatives that improve customer experience, enhance workflow, or improve the work environment.
Meet the stated physical and sensory requirements and work in the described environment.
Perform other special projects and duties as assigned.