Remote LPN Customer Care Screener
About The Position
Support consumer contacts with a focus on those alleging illness or similarly related claims. Maintain a working knowledge of client products, services, and SOPs. Enter information into specific Customer Relations Management (CRM) Software while maintaining dialogue with a consumer. Track handling of escalated contacts per client protocols; provide follow up activities as required. Resolve escalated contacts to consumer and client satisfaction. Identify potential safety concerns using tools provided. Assess the severity of contacts related to Regulatory needs and alert appropriate team members as dictated by client protocols. Communicate and coordinate with client Quality Assurance, Regulatory, and Legal teams regarding the management of high priority cases.
Requirements
- Registered Nurse (RN) or Licensed Practical Nurse (LPN)
- Experience operating PCs to Type, Navigate the Internet, Search Databases, etc.
- Experience in an environment in which customer interaction is required
- Excellent oral and written communication skills in English
- Spanish and/or French needed also
Nice To Haves
- Bilingual skills (French or Spanish) not required but a plus
Responsibilities
- Support consumer contacts with a focus on those alleging illness or similarly related claims
- Maintain a working knowledge of client products, services, and SOPs
- Enter information into specific Customer Relations Management (CRM) Software while maintaining dialogue with a consumer
- Track handling of escalated contacts per client protocols; provide follow up activities as required
- Resolve escalated contacts to consumer and client satisfaction
- Identify potential safety concerns using tools provided
- Assess the severity of contacts related to Regulatory needs and alert appropriate team members as dictated by client protocols
- Communicate and coordinate with client Quality Assurance, Regulatory, and Legal teams regarding the management of high priority cases
- Continually maintain working knowledge of all company products, services, and promotions
- May be required to work in one or multiple queues/skill sets over various customer contact channels (email, telephone, etc.)
- Represent our client in a professional and positive manner
- Handle numerous customer complaints promptly, accurately and efficiently
- Enjoy working with customers and building professional relationships with coworkers
Benefits
- Work From Home
- LPN Customer Service
- Equipment Provided
- Paid Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
