LPN Client Relationship Specialist- 32/40 Weekends

HCR Home Care•Rochester, NY

16d•$21 - $28•Onsite

About The Position

At HCR Home Care, we believe care starts at home—for our patients and our team. For more than 45 years, we’ve been a trusted partner to hospitals, physicians, and rehabilitation providers across 25 counties in New York State. When patients are ready to transition home, HCR is the name our referral sources rely on for smooth coordination, responsive communication, and exceptional clinical service. Every member of our team plays a vital part in making that happen. As the Client Relationship Specialist, you become the driving force behind those transitions. You’ll build strong relationships with community partners, ensure referrals are processed quickly and accurately, and position HCR as the provider of choice for patients needing home care. Working Friday through Monday, 8:30am–5pm, you’ll support high-volume referral periods where your expertise has a direct and meaningful impact.

Requirements

LPN Nursing degree
Current, valid NYS LPN license
Exceptional customer service skills
Strong communication skills
Confidence interacting with external providers
Detail-oriented
Efficient
Comfortable working in a fast-moving, high-volume environment
Ability to meet or exceed productivity expectations
Solutions-driven mindset
Provider relations or referral experience within a healthcare setting

Responsibilities

Build trusted relationships with physicians, hospitals, and rehab partners—helping them confidently choose HCR for their patients’ home care needs.
Coordinate and process incoming referrals quickly, accurately, and professionally across multiple service lines throughout New York State.
Communicate proactively with referral sources and internal teams, ensuring a seamless, customer-focused experience from initial call to service initiation.
Secure the resources patients need by arranging durable medical equipment, oxygen, and other critical services with outside vendors.
Verify insurance coverage and collaborate with Insurance Specialists to streamline authorizations and reduce delays.
Document clearly, follow all regulatory requirements, and contribute solutions and insights during team and agency meetings.
Maintain expert knowledge of HCR programs and services, positioning yourself as a reliable, go-to resource for referral partners.
Perform other related duties as assigned.