Client Relationship Specialist

Bank of Montreal•Madison, WI

2d•Onsite

About The Position

Provides administrative and operational support to the delivery of financial and investment planning and advice to deliver an exceptional customer experience. Works collaboratively within the assigned team / branch and with business partners. Assists in preparing new business proposals or presentations to clients/prospects based upon their needs. Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans. Contribute to the team’s business objectives by building and maintaining client relationships through client acquisition both from internal referrals (within existing book of business) and external sources (through marketing initiatives). Expands the business growth potential of the team through telemarketing and outbound calls. Coordinates marketing activities and sales material to support client / prospect conversations. Develops an overall understanding of assigned client’s investment strategy to best serve the customer. Provides knowledge detailed information about products and services offered. Determines appropriate communication/service regarding all aspects of investing. Independently resolves client complaints in a timely and effective manner; escalates as required. Develops an understanding of the Bank’s investment strategy and philosophy and communicates this to clients and prospects. Provides general investment support to assigned accounts. Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones. Uses models to structure a portfolio based on specific criteria. Under supervision, implements portfolio re-optimizations and enters client equity and fixed income trades. Provides specialized support related to investment client services issue including preparing information for client meetings, annual reviews, etc. Ensures client needs are met or exceeded; manages requests in accordance with established policies and procedures. Maintain the schedule / calendar to coordinate customer meetings and office coverage. Meets high-quality service standards to maximize relationship retention and growth. Develops rapport and instills confidence with the client to develop credibility and earn their trust. Organizes work information to ensure accuracy and completeness. Follows through on the risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, act in their best interests, and ensures an effectively run branch. Protects the Bank's assets and complies with all regulatory, legal and ethical requirements. Focus may be on a business/group. Thinks creatively and proposes new solutions. Exercises judgment to identify, diagnose, and solve problems within given rules. Works mostly independently. Broader work or accountabilities may be assigned as needed. Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Requirements

Typically between 3 - 5 years of relevant experience
Post-secondary degree in related field of study or an equivalent combination of education and experience.
Finance related degree preferred.
General knowledge of financial markets, portfolio management theory, and relevant regulations.
Advanced knowledge of investment process and procedures.
Advanced knowledge of proprietary products and services in order to identify potential products and services to client needs and advise members of the team.
Relevant investment industry licensing for the designated jurisdiction / portfolio.
Specialized knowledge from education and/or business experience.
In-depth verbal & written communication skills.
In-depth collaboration & team skills.
In-depth analytical and problem solving skills.
In-depth influence skills.

Responsibilities

Provides administrative and operational support to the delivery of financial and investment planning and advice.
Assists in preparing new business proposals or presentations to clients/prospects.
Identifies gaps, issues and best practices through monitoring of sales and service performance targets against plans.
Builds and maintains client relationships through client acquisition.
Expands business growth potential through telemarketing and outbound calls.
Coordinates marketing activities and sales material.
Develops an overall understanding of assigned client’s investment strategy.
Provides detailed information about products and services offered.
Determines appropriate communication/service regarding all aspects of investing.
Independently resolves client complaints.
Develops an understanding of the Bank’s investment strategy and philosophy and communicates this to clients and prospects.
Provides general investment support to assigned accounts.
Coordinates and executes specific activities for the implementation of strategic initiatives.
Uses models to structure a portfolio based on specific criteria.
Under supervision, implements portfolio re-optimizations and enters client equity and fixed income trades.
Provides specialized support related to investment client services issues.
Ensures client needs are met or exceeded; manages requests in accordance with established policies and procedures.
Maintains the schedule / calendar to coordinate customer meetings and office coverage.
Meets high-quality service standards to maximize relationship retention and growth.
Develops rapport and instills confidence with the client.
Organizes work information to ensure accuracy and completeness.
Follows through on the risk and compliance processes and policies.
Protects the Bank's assets and complies with all regulatory, legal and ethical requirements.
Thinks creatively and proposes new solutions.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works mostly independently.
Takes measured risks while protecting the bank by applying our Risk Management Framework.