Loyalty Platform Execution Analyst
About The Position
The Analyst, Loyalty Platform Execution translates loyalty and promotional strategies into accurate, timely, and controlled platform execution. The role supports end-to-end delivery of loyalty campaigns, offers, rewards, and customer audiences, from requirements intake and configuration through validation, launch, monitoring, reconciliation, and issue resolution. The analyst partners with marketing, data engineering, analytics, and technology to ensure platform activity aligns with approved business rules and delivers a consistent customer experience. The role monitors and analyzes execution results, identifies root causes of errors, and recommends improvements to platform controls, scalability, and performance. The ideal candidate has a strong background in data and analytics, experience with routine process execution, strong attention to detail, and the ability to manage multiple time-sensitive activities. The candidate should be comfortable working independently, documenting decisions, solving ambiguous problems, and communicating clearly with technical and business partners.
Requirements
- At least 1 year of relevant experience.
- Bachelor’s degree in relevant field(s) of study or equivalent.
- Strong SQL or SAS skills, including data validation and customer list execution.
- Strong quality assurance, problem-solving, documentation, and organizational skills.
- Ability to manage multiple deadlines and work effectively across business and technical teams.
- Strong written and verbal communication skills, with careful handling of confidential information.
Nice To Haves
- At least 1 year of experience in analytics, marketing operations, campaign execution, loyalty, or platform operations.
- Financial services experience preferred.
- Experience with campaign, loyalty, CRM, or decisioning platforms preferred.
Responsibilities
- Execute data builds for loyalty campaigns, offers, rewards, and customer audiences within approved requirements and timelines.
- Translate business requirements into platform configurations, eligibility logic, and execution workflows.
- Coordinate testing, launch readiness, deployment, monitoring, reconciliation, and issue resolution.
- Build and validate customer audience and fulfillment files using SQL, SAS, or comparable tools.
- Maintain complete execution documentation, approvals, controls, and test evidence.
- Analyze execution results and recurring issues, and recommend improvements to accuracy, scalability, and performance.
- Partner cross-functionally to resolve issues and support program delivery.
Benefits
- Market-competitive base pay and performance-based incentive compensation.
- Paid time off starting at 20 days, 11 paid holidays, and 8 hours of annual volunteer time off.
- 401(k) retirement savings plan with matching and company contributions.
- Student loan pay-down and 529 educational savings assistance programs.
- Tuition reimbursement.
- Employee stock purchase plan.
- Financial learning center and access to financial coaches.
- Medical, dental, and vision insurance options.
- Employee, spouse, and child life insurance.
- Short- and long-term disability insurance.
- Health Savings Account with employer contributions and Healthcare Flexible Spending Account.
- Critical illness, accident, and hospital indemnity insurance.
- Total well-being program.
- Adoption, surrogacy, and fertility assistance.
- Paid parental and caregiver leave.
- Dependent Day Care Flexible Spending Account, backup child and adult/elder care days, and childcare discounts.
- Employee Assistance Program.
- Subsidized and discounted Weight Watchers program and other employee discount programs.
- Depending on the role, travel allowances, relocation assistance, signing bonus, and/or equity may be available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
