Business Analyst, Logistics Execution

Richemont•Grand Prairie, TX

3d•Hybrid

About The Position

The SAP Business Analyst (Logistics) is the primary liaison between North American logistics operations and the Group Technology L3 team, helping ensure the stability, optimization, and continuous improvement of warehouse and logistics systems. The role supports distribution centers and logistics teams across the United States and Canada, with a strong focus on SAP IDOC management, system integrations, and operational excellence. The position combines business process expertise, SAP support, incident resolution, system enhancement delivery, training, and stakeholder management to support efficient and reliable warehouse and logistics operations. It supports logistics and warehouse operations across multiple North American locations and serves as a key IT contact for IDOC integrations. The position is based primarily in the Grand Prairie, Texas warehouse, with one work-from-home day per week. Domestic and international travel may be required as business needs dictate, and occasional after-hours and weekend support is required during critical operational periods, upgrades, and deployments.

Requirements

College education or technical school background.
3–5 years of experience with SAP ECC.
Knowledge of SAP IDOC.
Proficiency with Microsoft Office Suite.
Excellent written and verbal communication skills.
Self-motivation and ability to work independently.

Nice To Haves

Experience with EWM and S/4.

Responsibilities

Provide day-to-day support for warehouse operations in New Jersey, New York, Canada, and Grand Prairie, Texas.
Monitor and maintain business-critical logistics applications and integrations.
Support, monitor, analyze, and resolve SAP IDOC integrations and logistics-related processes.
Assist with Transportation Management Systems (TMS) and Foreign Trade Zone (FTZOC) solutions, including Centiro and GTS.
Help ensure system reliability and minimize operational disruptions.
Act as the interface between Richemont North America and the Group Technology L3 team.
Gather business requirements and participate in solution design activities.
Coordinate testing and deployment of system enhancements and new functionality.
Collaborate with central and regional teams on logistics technology initiatives.
Develop and maintain technical and end-user documentation.
Create training materials and conduct key user training sessions.
Support user adoption of new processes and technologies.
Facilitate knowledge sharing and cross-training within the IT organization.
Build strong relationships with warehouse leadership, logistics teams, and functional stakeholders.
Travel domestically and internationally as business needs require.
Participate in occasional after-hours and weekend support during critical operational periods, upgrades, and deployments.