Business Analyst, Logistics Execution

Richemont•Grand Prairie, LA

5d•Hybrid

About The Position

The SAP Business Analyst (Logistics) serves as the primary liaison between North American logistics operations and the Group Technology L3 team, ensuring the stability, optimization, and continuous improvement of warehouse and logistics systems. The role supports distribution centers and logistics teams across the United States and Canada, with a focus on SAP IDOC management, system integrations, and operational excellence. The position combines business process expertise, SAP support, incident resolution, system enhancement delivery, training, and stakeholder management to support efficient and reliable warehouse and logistics operations. It supports logistics and warehouse operations across multiple North American locations, acts as a key IT contact for IDOC system integrations, and partners with regional business teams and the Group Technology L3 team. The role is based primarily in the Dallas warehouse, with one work-from-home day per week, and requires domestic and international travel as business needs require. Occasional after-hours and weekend support may be needed during critical operational periods, upgrades, and deployments.

Requirements

College education or technical school background.
3–5 years of experience with SAP ECC.
Knowledge of SAP IDOC is required.
Proficiency with Microsoft Office Suite.
Excellent written and verbal communication skills.
Self-motivation and ability to work independently.

Nice To Haves

Experience with EWM and S4.

Responsibilities

Provide day-to-day support for warehouse operations in New Jersey, New York, Canada, and Dallas facilities.
Monitor and maintain business-critical logistics applications and integrations.
Support, monitor, analyze, and resolve SAP IDOC integrations and logistics-related processes.
Assist with Transportation Management Systems (TMS) and Foreign Trade Zone (FTZOC) solutions, including Centiro and GTS.
Ensure system reliability and minimize operational disruptions.
Act as the interface between Richemont North America and the Group Technology L3 team.
Gather business requirements and participate in solution design activities.
Coordinate testing and deployment of system enhancements and new functionality.
Collaborate with central and regional teams on logistics technology initiatives.
Develop and maintain technical and end-user documentation.
Create training materials and conduct key user training sessions.
Support user adoption of new processes and technologies.
Facilitate knowledge sharing and cross-training within the IT organization.
Build relationships with warehouse leadership, logistics teams, and functional stakeholders.