Nissan Burnsville Loyalty Manager

Walser Automotive Group•Burnsville, MN

2d•Onsite

About The Position

For more than 70 years, Walser Automotive Group has put people first: our customers, our employees, and our communities. As a family-owned, family-run company, we’ve grown to 29 dealerships representing 26 brands across Minnesota, Kansas, and Illinois. We lead with innovation, technology, and a promise to deliver an exceptional experience every time. And your work here matters: a portion of every vehicle sold and serviced supports the Walser Foundation, investing in schools, nonprofits, and workforce programs in our communities. At Walser, success starts with people. Join us to build a career where you can grow, belong, and make a real impact.

Requirements

Good phone etiquette and intermediate computer skills (Word, Excel, Outlook)
Understanding of CRM software
Strong mathematical skills
Customer service mentality
Excellent organizational skills and the ability to multitask
Self-motivated with the ability to work independently
Must have a valid driver’s license and acceptable driving record

Nice To Haves

Bachelor’s degree strongly preferred, but not required
Prior experience in automotive sales or business development strongly preferred

Responsibilities

Work with the service team to review incoming appointments for the day/week to analyze and compare service guests with our CRM database
Calculate potential lease returns or buyouts with current OEM programs
Maintain and update AutoAlert software presets
Initiate sales process with prior sales and current service customers to generate car deals via outbound calls
Schedule in-dealership appointments and track activity using DealerSocket
Estimate trade values and monthly payment options for prospective customers
Foster relationships with customers by educating them on financial products and available financing options
Maintain ongoing communication with management and dealership teams to focus campaigns based on store needs
Responsible for daily, weekly, and monthly reporting (i.e. Exchange Team log)
Audit deals to ensure proper tracking
Uphold manufacturer certifications
Must wear safety eyewear at all times when in dealership service departments
Must wear hard-toed shoes and slip resistant footwear in when in dealership service departments
All other duties, tasks and/or projects as assigned
Uphold Walser’s Core Values:Do The Right Thing, Lead By Example, Display Positive Energy, Be Open Minded