Loyalty Analytics Consultant

KYROS

3d•$150,000 - $200,000•Remote

About The Position

KYROS is a boutique, fully remote actuarial firm specializing in loyalty programs. We utilize a modern, technical approach combining actuarial theory, machine learning, and big data to help loyalty programs measure and optimize their economic value. Operating like a startup, we value efficiency, ownership, and end-to-end execution. We leverage AI to enhance human potential, allowing our team to focus on complex problem-solving, innovation, and relationship building. This role is ideal for individuals comfortable working with AI, who thrive on variety, and enjoy balancing multiple priorities in a fast-paced environment.

Requirements

At least 5 years of professional experience, ideally in a consulting or client-facing analytics role.
Bachelor’s degree in math, statistics, economics, finance, or another quantitative field; candidates with strong analytical experience and a different academic background are also welcome.
Demonstrated experience in a client-facing consulting or advisory capacity — leading engagements, managing scope, and being the go-to person for client problems.
Comfortable working with large transactional datasets, aggregating, structuring, and interpreting data.
Demonstrated experience owning client relationships end-to-end, setting expectations, managing scope, and delivering results on tight timelines.
Ability to connect technical or financial analysis to client business goals.
Advanced Excel skills (pivot tables, complex formulas, large dataset manipulation).
Strong PowerPoint skills, with a sharp sense for good charts, slides, and client stories.
Experience with project management tools and data visualization software (e.g., Power BI).
Working understanding of predictive modeling concepts, sufficient to guide, question, and validate work performed by analysts and data scientists.
Ability to clearly distill complex, technical concepts into language non-technical audiences can understand and act on.
Strong communicator.
Growth mindset.
Comfortable operating with ambiguity and little day-to-day guidance.
Comfortable and enthusiastic about using AI tools as part of the daily workflow.

Nice To Haves

Actuarial background or exam progress (P&C track).
Experience in loyalty, airline, hospitality, retail, or banking industries.
Prior experience in a small or startup-like consulting environment.

Responsibilities

Manage and grow a portfolio of client relationships.
Act as the primary point of contact for assigned clients.
Partner with analysts and data scientists to scope and execute quantitative analyses rooted in machine learning.
Estimate and forecast loyalty program liability, customer lifetime value (CLV), and other key drivers of program economics.
Translate client business problems into structured quantitative analyses.
Build and manage project plans to keep analyses on track.
Dig into the outputs of predictive models to sanity-check results and understand drivers.
Synthesize results into clear narratives for non-technical clients.
Present directly to clients, fielding questions and adjusting the story.
Handle ad hoc client questions and solve novel problems.
Contribute to internal tools and improve client deliverables.
Help define what a great client engagement looks like as the company grows.