Loyalty Ambassador
About The Position
The 444-room Rancho Las Palmas Resort & Spa is classic Rancho Mirage re-imagined for the 21st-century traveler. Our luxurious Palm Springs hotel rooms surround you in Spanish Colonial-inspired style and a soothing desert palette of beige, sand, and ivory. With plenty of space for your peace and your quiet, you’ll also open French doors to your very own private patio or balcony where the warm desert air and breathtaking views await. Omni Rancho Las Palmas Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Rancho Las Palmas may be your perfect match.
Requirements
- Minimum of 1 year hospitality experience.
- Must have excellent verbal and written communication skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
- Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
- Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
- Must be service and detail oriented, possessing a friendly approachable demeanor and strong problem-solving skills.
- Must be able to work with and sit at a computer workstation for an extended period.
Responsibilities
- Create memorable experiences for our Select Guests during their stay.
- Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
- Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
- Arrange Select Guest and special occasion amenities via In-Room Dining.
- Conduct Loyalty Program training with other Front Office and hotel associates.
- Conduct monthly Loyalty meetings with relevant hotel associates.
- Promote the Select Guest program to guests that are currently not members.
- Maintain Select Guest product inventories.
- Conduct guestroom inspections prior to Select Guest arrival.
- Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
- Will assist in Front Office operations as needed.
- Perform any other duties assigned by Management.
- Be pleasant, smile and greet all guests, using surnames when obtained.
- Be actively engaged with our guests and deliver memorable guest experiences.
- Create unique, personalized WOW moments at every opportunity.
- Maintain reader files for upcoming meetings, VIP guests, meetings and events, etc.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
