Low Voltage Service Technician

VIP Systems•Sarasota, FL

20h

About The Position

VIP Systems is seeking an experienced Low Voltage Service Technician for its Service Division. The role diagnoses, repairs, maintains, and commissions commercial low-voltage systems while delivering professional customer service. The technician works independently on scheduled and emergency service calls, troubleshoots integrated building technologies and IP-based systems, and maintains high standards of workmanship and safety. The position covers access control, IP and analog video surveillance, networking, structured cabling, and commercial audio/visual systems. Duties also include preventive maintenance, inspections, firmware updates, backups, testing, service documentation, customer guidance, and care of company vehicles, tools, equipment, and inventory. The technician may work indoors and outdoors and on ladders, lifts, and elevated work platforms.

Requirements

At least 2–3 years of hands-on experience servicing commercial low-voltage systems.
Proven ability to independently troubleshoot and repair integrated building technologies.
Strong working knowledge of access control, IP and analog CCTV, structured cabling, audio/visual systems, TCP/IP networking, fiber optics, IP device configuration, and network infrastructure.
Ability to configure and troubleshoot managed switches, VLANs, DHCP, static IP addressing, PoE systems, VPN connectivity, and basic firewall and router settings.
Working knowledge of Microsoft Windows operating systems.
Experience using web-based equipment interfaces and mobile service applications.
Ability to update firmware, configure devices, and perform software diagnostics.
Excellent troubleshooting and analytical abilities.
Strong customer service and communication skills.
Ability to work independently with minimal supervision.
Strong organizational and documentation skills and ability to prioritize multiple service calls.
Valid Florida driver's license with an acceptable driving record.
Ability to lift up to 50 pounds.
Comfort working on ladders, lifts, and elevated work platforms and indoors and outdoors in varying weather conditions.

Nice To Haves

Experience with Genetec, Hanwha Vision, Axis Communications, SALTO, Mercury Security, HID Global, ButterflyMX, Brivo, Verkada, Ubiquiti, or TP-Link Omada.
OSHA 10 or OSHA 30 certification.
BICSI Technician or Installer certification.
Manufacturer certifications.
Fiber-optic termination and testing experience.

Responsibilities

Diagnose, troubleshoot, repair, maintain, and commission commercial low-voltage systems.
Respond to scheduled and emergency service calls in a timely and professional manner.
Perform preventive maintenance, inspections, firmware updates, system backups, operational testing, and system health checks.
Identify causes of system failures and recommend corrective actions.
Install, configure, troubleshoot, and service access control equipment and systems, including controllers, card readers, electric strikes, magnetic locks, REX devices, automatic door operators, intercoms, and related hardware and software.
Install, configure, and troubleshoot IP and analog video surveillance systems, including cameras, NVRs, PoE switches, recording systems, and remote viewing applications.
Perform camera alignment, image optimization, recording verification, and surveillance system health checks.
Configure and troubleshoot IP networks supporting low-voltage systems, including managed switches, VLANs, DHCP, static IP addressing, PoE, VPN connectivity, and basic firewall and router settings.
Diagnose network communication problems affecting connected devices.
Install, terminate, test, label, certify, and document Cat5e, Cat6, Cat6A, coaxial, and fiber-optic cabling.
Install, configure, and service commercial audio/visual systems, including distributed audio, amplifiers, speakers, displays, digital signage, video conferencing, and control systems.
Read and interpret construction drawings, riser diagrams, wiring schematics, specifications, and manufacturer documentation.
Complete service tickets, testing records, photographs, material usage records, and daily reports accurately and on time.
Communicate professionally with customers, property managers, project managers, and other trades, and provide system guidance and basic user training when appropriate.
Maintain assigned company vehicle, tools, test equipment, and service inventory.
Follow OSHA regulations, company safety policies, and applicable electrical and low-voltage codes, and maintain an organized job site.