Low Voltage Service Technician (Security & Fire Alarm)

Fortis Fire & Safety•Boynton Beach, FL

About The Position

LifeSafety Management is seeking an experienced Low Voltage Service Technician to join its Boynton Beach, Florida team. The role primarily involves service, troubleshooting, maintenance, and repair of commercial security systems, including access control, CCTV, and intrusion systems, with support for commercial fire alarm service activities. The position calls for strong electronic security service experience, working knowledge of commercial fire alarm systems, excellent troubleshooting skills, a customer-focused approach, and the ability to work independently in commercial environments. The technician responds to customer service requests, diagnoses system issues, documents work, communicates with customers, and coordinates with project managers and schedulers. The role may also support system upgrades, device replacements, and minor installations, and may require after-hours support and participation in an on-call rotation. The job may involve sitting or standing for extended periods, moving around an office or job site, and operating standard equipment. Physical activities can include reaching, bending, kneeling, climbing, and lifting up to 75 pounds. Field work may involve heavy lifting, varying climates and outdoor conditions, construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment may be required, and some roles may require travel. Employment is contingent on successful completion of job-related pre-employment screenings, which may include a background check and/or drug testing.

Requirements

At least 3 years of experience servicing commercial low-voltage systems.
Strong troubleshooting experience with one or more of the following: access control systems, CCTV/video surveillance systems, or intrusion alarm systems.
Working knowledge of commercial fire alarm systems, including troubleshooting and basic service activities.
Ability to diagnose and resolve wiring, network, power, and device-related issues.
Familiarity with NFPA 72 and general life safety system requirements.
Ability to read blueprints, wiring diagrams, and technical documentation.
Strong customer service and communication skills.
Self-motivated, with the ability to work independently.
Proficiency with computers, mobile devices, and manufacturer software tools.
Ability to meet company driving eligibility requirements, including holding a valid driver's license and maintaining an acceptable motor vehicle record.

Nice To Haves

Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch, or similar systems.
Experience servicing commercial fire alarm systems such as Notifier, Fire-Lite, EST, Siemens, Silent Knight, or Simplex.
Fire alarm programming experience.
NICET certification.
FASA/BASA certification.

Responsibilities

Service, troubleshoot, repair, and maintain commercial access control, CCTV, and intrusion alarm systems.
Perform diagnostic testing and resolve hardware, software, and communication issues on security systems.
Support service, testing, troubleshooting, and repair of commercial fire alarm systems.
Respond to customer service requests and provide timely resolution of system issues.
Identify system deficiencies and recommend corrective actions.
Complete service reports, work orders, and required documentation accurately and on time.
Communicate with customers before, during, and after service visits.
Coordinate with project managers and schedulers regarding job status, material needs, and service requirements.
Support system upgrades, device replacements, and minor installations as needed.
Participate in after-hours support and on-call rotation as required.