Low Voltage Service Technician (Security & Fire Alarm)

Fortis Fire & Safety•Boynton Beach, FL

5d•Onsite

About The Position

LifeSafety Management is seeking an experienced Low Voltage Service Technician for its Boynton Beach, Florida team. The role primarily services, troubleshoots, maintains, and repairs commercial security systems, including access control, CCTV, and intrusion systems, while also supporting commercial fire alarm service activities. The technician works in commercial environments, responds to customer requests, documents work, coordinates with project managers and schedulers, and may assist with upgrades, device replacements, and minor installations. After-hours support and participation in an on-call rotation may be required. The role calls for a strong service background in electronic security systems, working knowledge of commercial fire alarm systems, excellent troubleshooting skills, and a customer-focused approach. The technician must be able to work independently and meet company driving eligibility requirements. Work may involve extended periods of sitting or standing, movement around offices or job sites, and use of standard equipment. Physical activities may include reaching, bending, kneeling, climbing, and lifting up to 75 pounds. Field work may involve heavy lifting, varying climates and outdoor conditions, construction or low-voltage environments, and exposure to dust, noise, or confined spaces. Personal protective equipment may be required, and some roles may require travel.

Requirements

At least 3 years of experience servicing commercial low-voltage systems.
Strong troubleshooting experience with one or more of the following: access control systems, CCTV/video surveillance systems, or intrusion alarm systems.
Working knowledge of commercial fire alarm systems, including troubleshooting and basic service activities.
Ability to diagnose and resolve wiring, network, power, and device-related issues.
Familiarity with NFPA 72 and general life safety system requirements.
Ability to read blueprints, wiring diagrams, and technical documentation.
Strong customer service and communication skills.
Self-motivated, with the ability to work independently.
Proficiency with computers, mobile devices, and manufacturer software tools.
Ability to meet company driving eligibility requirements, including holding a valid driver’s license and maintaining an acceptable motor vehicle record.

Nice To Haves

Experience with security platforms such as Lenel, Avigilon, Genetec, Software House, Brivo, Honeywell, DSC, Bosch, or similar systems.
Experience servicing commercial fire alarm systems such as Notifier, Fire-Lite, EST, Siemens, Silent Knight, or Simplex.
Fire alarm programming experience.
NICET certification.
FASA/BASA certification.

Responsibilities

Service, troubleshoot, repair, and maintain commercial access control, CCTV, and intrusion alarm systems.
Perform diagnostic testing and resolve hardware, software, and communication issues on security systems.
Support service, testing, troubleshooting, and repair of commercial fire alarm systems.
Respond to customer service requests and provide timely resolution of system issues.
Identify system deficiencies and recommend corrective actions.
Complete service reports, work orders, and required documentation accurately and on time.
Communicate effectively with customers before, during, and after service visits.
Coordinate with project managers and schedulers regarding job status, material needs, and service requirements.
Support system upgrades, device replacements, and minor installations as needed.
Participate in after-hours support and on-call rotation as required.