Low-Voltage Installer, Residential & Commercial

AAA Mountain West Group•Tempe, AZ

8d•$29 - $37•Onsite

About The Position

We are looking for a skilled Installation and Service Technician Smart Business III with a strong background as both a home & commercial installer. If you have the hands-on expertise to handle residential setups and the technical grit to lead complex commercial security and fire projects from start to finish, your skills are highly valued here. The Installation and Service Technician Smart Business III is responsible for installation, repair, and maintenance of all low voltage systems for our new and existing customer base. These services are critical for the ongoing customer service experience and satisfaction of our members. This role will also be responsible for building and maintaining relationships. This position will work directly with project management and coordination to complete tasks.

Requirements

Must possess all necessary hand tools to complete daily tasks.
Basic electrical knowledge and ability to install and wire electrical outlets.
Must have the ability to lead a job and provide direction and guidance to fellow technicians
Advanced troubleshooting skills with no assistance.
Ability to effectively troubleshoot Fire, CCTV, Access and intrusion on all levels.
Ability to read and install systems per design drawings and sales proposals
Position requires high level of efficiency, attention to detail, quality control, and teamwork with the ability to lead projects and control costs
Proficient computer skills
High School diploma or GED
5-7 years of experience in the security industry
Must obtain and reinstate an alarm agent license
Must maintain a clean driving record at all times and report any issues within 24 hours to your manager
Must have NICET or CSA II and 3-5 years of experience in the industry or have 10+ years of experience in the industry with a strong focus on fire alarm

Nice To Haves

Experience in specific systems such as Qualsys, Digital Watchdog, Brivo and various fire alarm systems such as Notifier, Fire-Lite, Kidde and Fireshield.

Responsibilities

Install and program security, fire, access and CCTV systems in commercial properties with no assistance.
Lead fire alarm install jobs up to and including final inspection and close out.
Responsible for ensuring coordination of final inspection and all other stakeholders as it is being handled by the coordination department.
Responsible for installing or adding basic electrical outlets when required.
Read and understand blueprints and schematics with the ability to create as-builds and delegate tasks.
Maintain communication with the project manager and coordinate in real time in order to address scheduling or other job related issues.
Communicate with customers in full regarding the current job and any changes or issues.
Ensure all delegates assigned to a job or ticket have clocked time correctly and all job costs have been applied to the job/ticket.
Manage job/ticket costs.
Maintain accurate inventory on your company provided vehicle.
Perform fire alarm inspections, identifying deficiencies and upgrade opportunities.
Perform fire alarm repairs, maintenance, and upgrades.
Create reports for customer and agency documentation and submittal.
Perform security alarm, CCTV and access repairs, maintenance, and upgrades.
Support service advisors, key account coordinators, and customer support representatives in the performance of their jobs and service calls.
Maintain relationships with municipal and state fire authorities for licensing and inspections.
Interface with the monitoring center manager and supervisors.
Maintain relationships with major accounts and multi-location accounts to ensure satisfaction and retention.
Interface with the sales departments to address current service issues and plan support for future growth.
Respond to escalation service calls, de-escalate upset members and answer any technical questions members may have.
Assist with training and development of technicians.
Assist with the sales team with site walks.
Maintain professional appearance, as well as company provided vehicles.
Maintain a clean and organized work space.
Must stay in compliance with company training courses.
Must follow company policies and procedures.
On call Service.

Benefits

Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly.
Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program