Low Voltage Field Operations Manager

Softrim LLC•Estero, FL

26d•Onsite

About The Position

Softrim, LLC is hiring a Low Voltage Field Operations Manager to lead all low voltage field personnel and oversee day-to-day field execution across installation projects and service work. The role ensures each job is scheduled, staffed, built to standard, documented, and completed correctly the first time. Softrim’s low voltage team designs, installs, and services structured cabling, electronic door access, surveillance, AV, telecom, and nurse call systems, primarily on senior living campuses. The position is based at Softrim’s Estero, Florida office and is split roughly between office work and field visits and travel to client sites, with the balance varying based on project load. It is not remote. The role is full-time, exempt, and salaried, with an MBO bonus. Typical business hours are 8:00 a.m. to 5:00 p.m., Monday through Friday, excluding company-observed holidays.

Requirements

At least 5 years of experience in low voltage or field service operations.
At least 3 years of direct supervisory experience leading a team of 10 or more field technicians.
Hands-on knowledge of structured cabling, electronic door access control, and video surveillance systems.
Proven ability to set standards, hold teams accountable, and document performance.
Working experience with a PSA or field service management platform.
Comfort with operational metrics such as utilization, rework, schedule variance, and job margin.
Ability to read drawings and as-builts.
Valid driver's license and ability to spend roughly half the time in the field and traveling to client sites.

Nice To Haves

Experience with AV and nurse call (e-call) systems.
ConnectWise experience.
BICSI certification, OSHA 30, or manufacturer certifications.
Healthcare or senior living construction experience.

Responsibilities

Supervise low voltage field technicians and engineers by setting daily and weekly expectations, coaching, documenting performance, and escalating issues to department leadership and HR.
Conduct regular site visits and ride-alongs across all low voltage disciplines.
Participate in hiring, onboarding, and performance reviews for field roles.
Own and enforce field standards and checklists, including site surveys, labeling, photo documentation, as-builts, and job closeout.
Inspect work throughout each project, log deficiencies, assign corrective actions, and verify completion.
Perform final quality assurance before jobs are marked complete and track return trips and rework hours to identify root causes.
Manage scheduling and dispatch, allocating field resources across projects and service work each week.
Ensure accurate ticket status, notes, and daily time entry in ConnectWise, categorized as billable, non-billable, travel, and rework.
Manage the sales-to-operations handoff from signed contract to kickoff, confirming scope, materials, site readiness, and schedule before work begins.
Enforce written, approved change orders before out-of-scope work is performed.
Oversee project execution against stage gates, including kickoff, material staging, installation, quality assurance, closeout, and invoice handoff; flag schedule or quality risks early.
Oversee low voltage service tickets for response time, resolution, and repeat issues.
Deliver a weekly operations report covering utilization, rework, schedule status, and staffing.